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12 Best Email Ticketing Systems for 2025
In this post, we will first take a look at what an email ticketing system is and then go into the top nine email ticketing systems in 2023.
In this post, we will first take a look at what an email ticketing system is and then go into the top nine email ticketing systems in 2023.
In this Customer Service Benchmark Report, find out how quickly teams respond to their customers, what channels they use, what KPIs they track and more!
In this post, we discuss effective ways in which customer service teams can plan for, and communicate with customers during an outage.
Delivering great customer service in the travel industry is now more critical than ever. Learn how your travel brand can achieve the same.
You know that feeling when you walk into your local coffee shop, and the barista already knows your order? Maybe they even slide a free
From IoT to AI and VR, here’s everything you need to know about offering class-leading customer service in manufacturing.
In this post, we take a deep dive into the important customer experience metrics customer-centric companies need to be tracking.
In this post, we discuss how prioritizing customer service can help a small business stand out, and drive better ROI.
Learn what the typical day in the life of a customer support representative looks like, and meet one of Hiver’s own.
Here’s the story of how we transformed our support team to extend 24×7 customer support to all our customers.
Great customer service serves as a powerful differentiator, with retailers and suppliers likely to opt for providers going the extra mile to satisfy end consumers’ demands.
The most effective way to train customer service teams – fun and powerful games that make hard-to-grasp concepts a breeze.
Ever had a support experience so seamless, it felt like the agent already knew exactly what you needed? No repeating yourself. No digging up ticket
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