13 min read | Customer Service
The Complete Guide to Customer Service Best Practices
In 1975, a man drove up outside a tire shop to return four snow tires he’d bought weeks ago. Only, he found the tire shop replaced by a...
7 min read | Customer Service
A Five-step guide to improving higher education customer service
Poor customer service in higher education is one of the key reasons for the high school/college dropout rates. In this blog post, we give...
11 min read | Customer Service
Top 9 features to look for in a customer email management software
Choosing the right customer email management software in 2020 can be a daunting task. In this blog post, we give you a list of must-have...
5 min read | Customer Service
7 Signs That Your Customer Regrets Choosing You
When you get a customer on board, it is your responsibility to fulfil the commitments you made at the time of sales. If you don’t,...
4 min read | Customer Service
Hiver is now a customer service solution: The story behind our new positioning
Our CEO and Co-founder, Niraj Ranjan, explains why and how Hiver’s new positioning – as a customer service solution –...
3 min read | Productivity
Hiver updates: Custom reports, Workload distribution, and more!
Hey Hiver towners! We’re back with yet another set of product updates – a bunch of features that will help you cut the noise, as...
5 min read | Collaboration
How to Automate Customer Service (Without Losing the Human Touch)
Customer Service Automation can help businesses improve efficiency and reduce costs. In this post, we tell you how you can implement...