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24 posts
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3 min read    |     Shared Inbox
Agents and Brokers, Overcome Email Lapses, Increase Sales
In today’s highly competitive real estate market, it is more important than ever for agents/brokers to not lose any time at all...
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10 min read    |     Customer Service
Your Guide to Using a Gmail Shared Inbox for Customer Service
In this detailed post, we tell you how and why your customer service team should use a Gmail shared inbox.
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14 min read    |     Shared Inbox
12 Best Email Ticketing Systems in 2023
In this post, we will first take a look at what an email ticketing system is and then go into the top nine email ticketing systems in 2023.
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10 min read    |     Customer Service
Everything You Need to Know About Automations in Hiver
Ever wondered how to automate your customer service with Hiver? Here’s your complete guide to customer service automation...
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5 min read    |     Company news
Hiver Named a Leader in the Shared Inbox Category by G2
Peer-to-peer business software review platform G2 named Hiver as a Leader in the Shared Inbox category in their Fall 2020...
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12 min read    |     Shared Inbox
Top 15 Shared Inbox Tools for Businesses in 2023
A detailed analysis of shared inbox tools: who should use – what you’ll like – what you won’t like...
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8 min read    |     Shared Inbox
How to Manage Shared Inboxes in Gmail
When someone says that email is on its way out, try asking them if they have checked their email lately. Nine out of ten times they have. In fact, HubSpot reported that there...
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7 min read    |     Shared Inbox
Looking for an Alternative to Outlook’s Public Folders?
Email might now be a great tool for collaboration but that’s not how it started out. On the contrary, it was meant just for...
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Collaboration & Productivity
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Customer Service
Email Management
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Shared Inbox
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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