Our thoughts on customer service, team collaboration and productivity

In this detailed post, we tell you how and why your customer service team should use a Gmail shared inbox.

In this post, we will first take a look at what an email ticketing system is and then go into the top nine email ticketing systems in 2022.

Ever wondered how to automate your customer service with Hiver? Here’s your complete guide to customer service automation with...

In the customer service industry, burnouts are unfortunately quite common. In this post, we tell you how you can prevent your team from...

In this post we take a deep dive into the world of B2B customer service and B2B customer service best practices.

2020 has been an unforgettable ride. Amidst all the highs and lows, we had some fairly big moments. We decided to take a look at them.

Peer-to-peer business software review platform G2 named Hiver as a Leader in the Shared Inbox category in their Fall 2020 announcement....

We know this whole COVID-19 situation is redefining how we work. Lockdown might have put your teams’ collaboration skills to test, but...