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Hiver

Our thoughts on customer service, team collaboration, and productivity

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31 posts
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8 min read    |     Shared Inbox
How to Scale Customer Service in Your Organization?
Here are 11 things every business owner should keep in mind while scaling their customer service function.
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6 min read    |     Customer Service
How to provide effective customer service for B2B customers
In this post, we take a deep dive into the world of B2B customer service and B2B customer service best practices.
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7 min read    |     Shared Inbox
2020 at Hiver: A year of remote work, customer love, and growth!
2020 has been an unforgettable ride. Amidst all the highs and lows, we had some fairly big moments. We decided to take a look at them.
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4 min read    |     Company News
Hiver named a leader in the shared inbox category by G2
Peer-to-peer business software review platform G2 named Hiver as a Leader in the Shared Inbox category in their Fall 2020 announcement....
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6 min read    |     Collaboration
How to Automate Customer Service (Without Losing the Human Touch)
Customer Service Automation can help businesses improve efficiency and reduce costs. In this post, we tell you how you can implement...
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2 min read    |     Shared Inbox
Lockdown updates: New world order. Same old commitment to improving Hiver
We know this whole COVID-19 situation is redefining how we work. Lockdown might have put your teams’ collaboration skills to test, but...
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1 min read    |     Collaboration
Hiver’s commitment to organizations at the frontlines of COVID-19
As a young SaaS company based out of India, our response to COVID-19 in the last one month changed from wait-and-watch to overnight...
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2 min read    |     Shared Inbox
Hiver updates: The all-new Hiver mobile app and more.
We’re back with a bang and super excited to release our all-new mobile app for both Android and iPhone users.
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Collaboration
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Email
G Suite
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Productivity
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Shared Inbox
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[Research] Customer support in the eyes of consumers in 2020
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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How to organize your Gmail inbox in 15 minutes: Seventeen secrets
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Google Collaborative Inbox: 5 reasons you should not use it
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Write awesome customer service emails: Rules and templates
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Gmail Labels: everything you need to know
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Everything you need to know about Shared Inbox
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