Our thoughts on customer service, team collaboration, and productivity

In the customer service industry, burnouts are unfortunately quite common. In this post, we tell you how you can prevent your team from...

Here are 11 things every business owner should keep in mind while scaling their customer service function.

In this post, we take a deep dive into the world of B2B customer service and B2B customer service best practices.

2020 has been an unforgettable ride. Amidst all the highs and lows, we had some fairly big moments. We decided to take a look at them.

Peer-to-peer business software review platform G2 named Hiver as a Leader in the Shared Inbox category in their Fall 2020 announcement....

Customer Service Automation can help businesses improve efficiency and reduce costs. In this post, we tell you how you can implement...

We know this whole COVID-19 situation is redefining how we work. Lockdown might have put your teams’ collaboration skills to test, but...

As a young SaaS company based out of India, our response to COVID-19 in the last one month changed from wait-and-watch to overnight...