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Our thoughts on customer service, team collaboration and productivity

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Email Management
89 posts
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8 min read    |     Collaboration & Productivity
11 Email Etiquettes Every Professional Should Know
Have you ever received cold emails or emails from your peers with grammatical errors, spelling mistakes, misspelled names, the...
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12 min read    |     Collaboration & Productivity
Choosing the Right HR Help Desk Software: A 2024 Guide
Discover how to choose the right HR help desk software. Dive in to understand the importance, essential features, the best tools...
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12 min read    |     Email Management
The Ultimate Guide to Email Automation Software: 10 Must Have Tools
A list of 10 email automation software that can help your teams run targeted campaigns, nurture prospects, and drive engagement.
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7 min read    |     Collaboration & Productivity
Customer Service Management: Best Strategies and Real-Life Examples
On a busy street corner in Seattle, there’s a bespoke tailor shop known for its exceptional suits and even more exceptional...
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13 min read    |     Customer Service
11 Help Desk Best Practices to Deliver Efficient Customer Support
Discover top help desk best practices for efficient support and customer satisfaction. Elevate your helpdesk operations today.
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16 min read    |     Collaboration & Productivity
Zendesk vs Helpshift – A Detailed Comparison
Discover the differences between Zendesk’s all-around customer support solutions and Helpshift’s mobile-first...
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17 min read    |     Customer Experience
Zendesk vs. Hubspot Service Hub – A Detailed Comparison
This blog compares Zendesk, known for its extensive customer service tools, with HubSpot Service Hub’s CX-focused approach....
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8 min read    |     Collaboration & Productivity
How to Write An Automated Email Response: Tips & Examples
Real-life examples on how to craft automated email responses. Save time in communicating effectively.
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Subscribe
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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