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Collaboration & Productivity
28 posts
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5 min read    |     Collaboration & Productivity
How to Write Good Internal Notes for Customer Support
In this blog post we walk you through why it is necessary to write good internal notes for support and how you can do this.
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5 min read    |     Collaboration & Productivity
6 Reasons to Fall in Love With the All-New Hiver Mobile App
With the all-new Hiver mobile app, you can now empower your team to provide great customer service even they’re on-the-go....
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5 min read    |     Collaboration & Productivity
How to Use the Workload Distribution Feature in Hiver
Struggling to manage your customer service team’s workload? Workload Distribution in Hiver might just be the answer. Learn...
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5 min read    |     Collaboration & Productivity
3 Lessons Team Leaders Can Learn From Bees
Apart from being hard workers, bees are known for their excellent team work. So, what can team leaders learn from bees about building great teams?
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3 min read    |     Collaboration & Productivity
How Hiver uses Hiver for remote work
COVID-19 threw a spanner in the works for the support team at Hiver and most of the world alike. With social isolation becoming the need of the hour, we transitioned into a remote...
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4 min read    |     Collaboration & Productivity
How Hiver helps remote teams stay connected
Until recently, remote work has largely been associated with freelancers, digital nomads, and some new-age companies. But this isn’t the case anymore. The COVID-19 pandemic has...
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13 min read    |     Collaboration & Productivity
The Comprehensive Guide to Remote Work – Tools and Strategies
The future of work has been, for many years, touted to be remote. And now, in the wake of the Covid19 situation, we’ve all been...
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4 min read    |     Collaboration & Productivity
Automations Logistics Teams Can Set Up Using Hiver
The logistics and supply chain ecosystem is undergoing a seismic shift. In recent years, we’ve seen the proliferation of...
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Shared Inbox
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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