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Our thoughts on customer service, team collaboration and productivity

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Collaboration & Productivity
115 posts
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8 min read    |     Collaboration & Productivity
11 Email Etiquettes Every Professional Should Know
Have you ever received cold emails or emails from your peers with grammatical errors, spelling mistakes, misspelled names, the...
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12 min read    |     Collaboration & Productivity
Choosing the Right HR Help Desk Software: A 2024 Guide
Discover how to choose the right HR help desk software. Dive in to understand the importance, essential features, the best tools...
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12 min read    |     Collaboration & Productivity
10 Knowledge Management Tools for 2024
A knowledge management tool helps companies create an accessible repository of important resources. Here are 10 tools that can do this for you
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10 min read    |     Collaboration & Productivity
Top 10 Customer Tracking Software in 2024
The business landscape of 2024 is more customer-centric than ever before. In this environment, understanding and managing customer interactions isn’t just a nice-to-have;...
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7 min read    |     Collaboration & Productivity
Customer Service Management: Best Strategies and Real-Life Examples
On a busy street corner in Seattle, there’s a bespoke tailor shop known for its exceptional suits and even more exceptional...
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11 min read    |     Collaboration & Productivity
10 Best FAQ Software For Your Business in 2024
Today, where instant gratification is not just desired but expected, the role of FAQ software in businesses is akin to having a personal assistant for each customer. Imagine each...
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5 min read    |     Collaboration & Productivity
How to Use Gmail as a CRM
When it comes to customer service, the tools you use can make all the difference. Gmail, renowned for its simplicity and ubiquity, stands as a testament to this. It’s not just...
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7 min read    |     Collaboration & Productivity
9 Best Practices To Manage Your Shared Inbox
For many growing businesses, the shared inbox is a cornerstone, not just for customer support but across various departments. Its ease of setup and scalability make it ideal for...
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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