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Our thoughts on customer service, team collaboration and productivity

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customer service
281 posts
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5 min read    |     Customer Service
[Exclusive Research] 80% consumers expect better customer service during COVID-19
Find out how consumers prefer contacting companies, their idea of good customer service, and how they’d react to a sub-par...
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9 min read    |     Customer Experience
Top 10 Customer Messaging Platforms to Consider in 2024
Let’s consider this – A potential buyer is one click away from making a purchase on your website. They have a few...
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9 min read    |     Collaboration & Productivity
Your Guide to B2C Customer Service
The key to thriving in the B2C realm lies in understanding one fundamental truth: it’s all about the customer. Their expectations, their needs, and their experiences are at...
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11 min read    |     Customer Experience
The Complete Guide to Customer Engagement
Here’s a detailed guide to help you understand customer engagement, and craft a successful customer engagement strategy for your brand.
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6 min read    |     Customer Experience
17 Customer Service Phrases to Use + 19 You Must Avoid in Customer Support
Words have power, especially in customer service. The phrases you use can either build a lasting relationship or break it in an...
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11 min read    |     Customer Service
A Guide to Crisis Management Planning for Customer Service Leaders
Is your customer service team prepared to handle organizational crises? Read on to find out tips to help your team manage crises...
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10 min read    |     Customer Experience
How to Create a Knowledge Base in 8 Easy Steps!
In this comprehensive blog post, we take a deep dive into how to build the perfect knowledge base for your product/service.
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8 min read    |     Customer Experience
7 Tips for Making Your Video Knowledge Base User-Friendly
Unlock the full potential of your video knowledge base with user-centric features that go beyond the basics. From closed captions...
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Collaboration & Productivity
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Shared Inbox
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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