Request a Demo
Contact Us
Watch Hiver in Action Explore All Features
Take Interactive Tours Explore All Features
Take Interactive Tours Explore All Features
Explore All Resources Visit Help Center
All
Collaboration & Productivity
Company news
Customer Experience
Customer Service
Email Management
Finance
Google Workspace
Product Updates
Shared Inbox
Hiver

Our thoughts on customer service, team collaboration and productivity

Categories
dropdown
customer service
281 posts
Post Picture
12 min read    |     Customer Service
Step-by-Step Guide to Creating Customer Surveys
‘Ughhh, another brand, another customer survey!’ Do your customers feel this way whenever you send them a survey? Yes,...
Post Picture
10 min read    |     Customer Experience
Set-up an Internal Knowledge Base in 5 Steps
An internal knowledge base is a digital library of company information for your employees. Learn how to set up one and the top tools that can help you with it.
Post Picture
15 min read    |     Collaboration & Productivity
Top 17 Customer Success Metrics & How to Track Them
Explore the Top 17 Customer Success Metrics and learn how to track them for greater business growth and customer satisfaction.
Post Picture
8 min read    |     Customer Service
7 ways for neurodivergents to succeed in customer support
In her insightful blog, Emily Katy – mental health activist and autism advocate – explains the term Neurodivergent as...
Post Picture
5 min read    |     Customer Service
7 Effective Email Templates for Requesting Customer Testimonials
“Harness the power of testimonials to build trust and credibility. Discover effective email templates for authentic...
Post Picture
10 min read    |     Customer Experience
11 Customer Retention Strategies you shouldn’t overlook in 2024
In the immersive realm of the ‘experience economy’, businesses don’t just sell products or services – they craft...
Post Picture
3 min read    |     Customer Experience
Three Reasons To Move Away From Your Helpdesk
Traditional helpdesks can complicate things for your support team. Here are 3 reasons why you need to stop using them.
Post Picture
12 min read    |     Customer Service
7 Tips for Building a Multi-Channel Customer Support Strategy
Customer support isn’t one dimensional – it has multiple touch points. Here are 7 tips to create a multichannel customer...
Categories
dropdown
All
Collaboration & Productivity
Company news
Customer Experience
Customer Service
Email Management
Finance
Google Workspace
Product Updates
Shared Inbox
Post Picture
Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
Post Picture
[Research] Customer Service Benchmark Report – 2021
Post Picture
Managing shared inboxes: Old-school vs The Hiver Way
Post Picture
[Quiz] How much time are you wasting on emails
Post Picture
[Ebook] How to get Gmail to work as a help desk
View all resources
Post Picture
A Complete Guide to Support Ticket Systems
Post Picture
Live Chat Best Practices: The Ultimate List of Dos and Don’ts
Post Picture
How to stop chatbots from upsetting your customers?
Post Picture
Your Guide to Using a Gmail Shared Inbox for Customer Service
4
5
6
 . . . 
36
Subscribe
quote icon

Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
quote icon

Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
quote icon

We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
iconiconiconiconicon
Close button
Get in touch with us
Fill out the form and we'll get back to you.
Hiver Chrome StoreHiver Chrome Store
Hiver Apple StoreHiver Play Store