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Our thoughts on customer service, team collaboration and productivity

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Customer Experience
52 posts
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7 min read    |     Customer Experience
How to create a Unique Value Proposition [5 Real-World Examples]
The reality is most people can’t explain what their company does. Arguably, the single most important part of your business’s...
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7 min read    |     Customer Service
8 Examples of Bad Customer Service and How to Avoid Them
Have you ever found yourself stuck on hold for hours, or talking to a customer service representative who just doesn’t seem...
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10 min read    |     Customer Experience
Top 10 Live Chat Software To Watch Out for in 2023
Looking for the best live chat app to improve customer service? Here are the top 10 best live chat tools help you offer seamless...
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6 min read    |     Customer Experience
How to Create Resource Centres for Customer Success?
Resource centers are one of the best ways to provide customers access to the information and resources they need to succeed.
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10 min read    |     Customer Experience
What Is Customer Happiness? 10 Practical Ways to Keep Customers Happy
Here are 10 effective strategies for driving customer happiness and reducing customer effort in support interactions.
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6 min read    |     Customer Experience
Complete Guide to Customer Relations: Importance, Types, and Strategies
Focus on building strong customer relations to ensure you’re meeting the needs of all your customers – past, present, and...
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7 min read    |     Customer Experience
How to navigate customer service during the holiday season
Discover how you can empower your customer service team to deliver stellar support during this holiday season.
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7 min read    |     Customer Experience
How to Use Video Marketing to Support Customer Service
Learn how you can leverage videos to deliver excellent support and make the customer experience memorable!
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Collaboration & Productivity
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Shared Inbox
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

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Scott Gellatly
General Manager, itGenius
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