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Our thoughts on customer service, team collaboration and productivity

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Customer Experience
140 posts
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9 min read    |     Customer Experience
Top 10 Gorgias Alternatives For Your Customer Support Team
We all know that providing exceptional customer service is a must-have today. You have to provide support that is both quick and...
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15 min read    |     Collaboration & Productivity
Top 17 Customer Success Metrics & How to Track Them
Explore the Top 17 Customer Success Metrics and learn how to track them for greater business growth and customer satisfaction.
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7 min read    |     Customer Service
10 Best HIPAA-compliant Helpdesk Software
Navigating the complexities of healthcare data management requires not only diligence but also the right tools. With the Health Insurance Portability and Accountability Act...
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25 min read    |     Customer Experience
11 Best Freshdesk Alternatives of 2024
The blog on 11 Best Freshdesk Alternatives of 2024 aims to guide businesses in finding a suitable alternative that aligns with their specific needs, whether it’s for...
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13 min read    |     Customer Experience
10 Best Customer Success Management Software for Your Business in 2023
Explore this list of top 10 customer success management software to help your business drive feature adoption, proactively reduce...
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11 min read    |     Collaboration & Productivity
E-commerce Returns Management: Processes & Best Practices
The holiday season not only sees a surge in the volume of orders but also in returns. So, here is a complete guide to ecommerce...
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18 min read    |     Collaboration & Productivity
Top 13 LiveChat Alternatives For Your Business
Seeking top alternatives to LiveChat? Find 13 leading LiveChat alternatives to upgrade your customer engagement.
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7 min read    |     Collaboration & Productivity
Multi-channel Vs. Omni-channel Support – Understanding the Difference
Here is what you need to know about multichannel vs omnichannel customer support. This article will help you take the right...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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