Insights from the Hive



Latest articles

7 min read  |  Collaboration & Productivity

7 Easy Tips to Improve Your Customer Interactions

10 min read  |  Collaboration & Productivity

What To Say When A Customer Wants a Refund? [+10 Templates]

10 min read  |  Customer Service

6 Popular Customer Service Channels and How to Optimize Them?

6 min read  |  Email Management

10 Cancellation Email Templates and Their Use Cases
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Case Study

“With Hiver, I've visibility on the volume and type of issues that we’re getting and ensure that they're resolved on time.”

David Pinto

Business Development, Kiwi.com

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Report

Customer Service Benchmark Report - 2021

Discover how Hiver helps teams collaborate better and provide remarkable customer service.

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