6 min read | Customer Experience
How User-Generated Content Impacts Customer Engagement
The best way to create content for your user base is by letting them make it for you. Do that, and your engagement will skyrocket.
12 min read | Customer Experience
10 Ways to Build a Successful Customer Experience (CX) Strategy
A great customer experience is key to driving the most out of any business. Here are 10 ways to help you design a solid CX strategy.
11 min read | Customer Service
7 Tips for Building a Multi-Channel Customer Support Strategy
Customer support isn’t one dimensional – it has multiple touch points. Here are 7 tips to create a multichannel customer support...
7 min read | Customer Experience
Psychological biases people have about your customer experience
We create biases that impact our judgment in making decisions. Let’s take a closer look at how they come into play in customer...
3 min read | Product Updates
Hiver Updates: Customer Support Made Intelligent with AI
Transform your customer and employee experience with Harvey – the AI bot.
12 min read | Customer Service
5 Types of Customer Support Software: What’s Best for Your Business?
Learn about the 5 types of customer support software in the market to help you decide which software would work best for your business.
8 min read | Customer Service
Escalation Management: The Key to Handling Customer Service Requests More Effectively
Learn how an escalation management process can help you deal with complex customer issues more effectively.