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Our thoughts on customer service, team collaboration and productivity

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38 posts
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18 min read    |     Collaboration & Productivity
Top 11 Sortd Alternatives for Your Business
Looking for a Sortd Alternative? Here is a list of tools that work as an alternative to Sortd in terms of features and pricing.
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16 min read    |     Collaboration & Productivity
Top 13 LiveChat Alternatives For Your Customer Support Teams in 2024
Seeking top alternatives to LiveChat? Find 13 leading LiveChat alternatives to upgrade your customer engagement.
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7 min read    |     Collaboration & Productivity
Multi-channel Vs. Omni-channel Support – Understanding the Difference
Here is what you need to know about multichannel vs omnichannel customer support. This article will help you take the right...
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10 min read    |     Collaboration & Productivity
Distribution List vs. Shared Mailbox: What Are the Differences?
Shared inbox is a common account for multiple users to manage emails, while a distribution list sends emails to all recipients....
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18 min read    |     Collaboration & Productivity
The 10 Best Live Chat Widgets for Your Website
The ultimate guide to live chat widgets. Learn their benefits, integration steps, best tools to try and common pitfalls to avoid.
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11 min read    |     Customer Experience
How to use Gmail Automation for Customer Support
From auto-sorting emails to sending timely follow-ups, Gmail automation can transform your customer service experience. Learn how...
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11 min read    |     Email Management
5 Best Gmail Response Time Tracking Tools
Looking for a way to improve your email response times? Our latest blog post reviews the top 5 Gmail response time tracking tools that can help. From easy Gmail integration to...
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10 min read    |     Collaboration & Productivity
A Quick Guide to Merging Multiple Gmail Accounts
Discover how to merge Gmail accounts in a step by step process. Learn about its benefits, challenges, and best practices.
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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