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Hiver

Our thoughts on customer service, team collaboration, and productivity

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Company News
13 posts
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2 min read    |     Company News
Hiver now delivers 24×7 customer support – Story of how and why we did it
Here’s the story of how we transformed our support team to extend 24×7 customer support to all our customers.
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4 min read    |     Company News
Hiver named a leader in the shared inbox category by G2
Peer-to-peer business software review platform G2 named Hiver as a Leader in the Shared Inbox category in their Fall 2020 announcement....
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2 min read    |     Product Updates
Hiver updates: Major updates in Analytics, auto-assignment and more!
We come bearing gifts for the busy bee! We’ve introduced features and enhancements to help you think, work, and collaborate faster.
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1 min read    |     Collaboration
Hiver’s commitment to organizations at the frontlines of COVID-19
As a young SaaS company based out of India, our response to COVID-19 in the last one month changed from wait-and-watch to overnight...
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1 min read    |     Company News
Looking back at 2019, our most exciting year yet!
2019 has been frenetic at Hiver. We doubled up our team size — product, engineering, marketing, sales — every team is brimming with new...
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3 min read    |     Company News
Say hello to the new Hiver
Today we’re officially launching our new logo and a refreshed, all-new Hiver. This isn’t just a cosmetic rebrand, it communicates who we are and what we want to become. Also,...
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3 min read    |     Company News
Hiver extends 24×5 Support: Here’s the story of how we got here
What started out as a one-man mission to provide an unmatched customer experience has today become a big team of happy customer support...
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2 min read    |     Company News
The Hiver way of doing things
At Hiver, we are engaged daily in creating two things. One of them is obvious – our product, which includes technology, design and content on our blog, website, etc. The...
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Collaboration
Company News
Customer Experience
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Email
G Suite
Logistics
Product Updates
Productivity
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Shared Inbox
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[Research] Customer support in the eyes of consumers in 2020
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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How to organize your Gmail inbox in 15 minutes: Seventeen secrets
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Google Collaborative Inbox: 5 reasons you should not use it
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Write awesome customer service emails: Rules and templates
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Gmail Labels: everything you need to know
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Everything you need to know about Shared Inbox
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