Hiver helps you manage Google Groups like support@ and help@ from the comfort of Gmail. You can now create ownership for every email, collaborate internally without sending more emails, and keep teams productive with analytics.
Say goodbye to the unfamiliar Google Groups interface. With Hiver, you can access, assign, and track emails — right from your work inbox.
Build ownership within your team by assigning emails to members in just a click — without forwards or Cc’s. Your teammates know exactly what they’re responsible for. Every email is accounted for.
Delegate emails with easeGive every Google Group email a status (Open, Pending, or Closed) and track their progress in one glance. Set up SLA alerts and send responses right on time.
Send super-prompt responses
Have internal discussions without sending more emails or switching to chat apps. With Notes, teammates chat and share information around emails, right next to the email thread.
Simplify internal discussionsAutomatically route and assign customer emails to your team — based on the sender or subject line — or in a round-robin manner.
Assign emails automatically
With Analytics, gain deep insights into how your team has been engaging via email - and how happy customers are with your support.
Track key email metrics
The people have spoken.
Hiver is the #1 choice for teams that are looking to manage Google Groups emails better.
We tried Google Groups and it did not work very well. We didn't want our team to spend time on training. It was really cool that we found Hiver. I am so excited that it works right from Gmail.
Dakotah Shore IT Manager, WS Display
Prior to Hiver, we used Google Groups and we’d have to constantly tell each other “hey, I start working here, and you take it from there.” Hiver ensures emails arrive at one place and are clearly assigned to people — we have cut down on the confusion that way.
Nina Rodriguez Decksdirect
We used Google Groups but ran into problems quickly. Building accountability for emails was difficult. Our email replies were slowing down. That changed with Hiver. We now resolve customer emails 80% faster than before.
Sonia Cruz Owner Care Manager for South America, Vacasa
With Hiver, the customer service team at Vacasa has complete visibility into who’s working on an email, and where it is on the resolution path.
Improved email
response time by
60%
Read how
Flexport went from sharing email subject lines in order to collaborate — to saving around 400 hours with simpler workflows — and resolving emails twice as fast.
Resolves emails
50%
faster
Read how
New Hope Fertility Center broke out of the unfamiliar Google Groups interface. With Hiver, their team manages emails from the comfort of Gmail, and works 2X faster.
Improved team
efficiency by
50%
Read how
