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Hiver helps you manage Google Groups like support@ and help@ from the comfort of your Gmail. Drive ownership for every email, collaborate without Ccs and forwards, and keep your team productive by tracking key metrics.
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Say goodbye to the complicated Google Groups interface. With Hiver, you can access, assign, and track emails — right from your Gmail inbox.
Build ownership within your team by assigning emails to members in just a click — without forwards or Ccs. Every email is accounted for, and your teammates know exactly what they have to work on.
Delegate emails with easeGive every Google Group email a status (Open, Pending, or Closed) and track their progress in one glance. Set up SLA alerts and send responses right on time.
Send super-prompt responses
Have internal discussions without sending more emails or switching to external apps. With Notes, teammates have contextual discussions, right next to an email thread.
Simplify internal discussions
Automatically route and assign emails arriving in your Google Group to your team — based on the sender or subject line or in a round-robin manner.
Assign emails automatically
With Analytics, gain deep insights into how effectively and efficiently your team has been using Google Group emails.
Track key email metrics
Do more with Google Groups – chat with customers right from Gmail. Assign or remove team members from a chat group or a new customer chat.
Connect with customers in real-timeGet a personalized demo of Hiver.
Hiver is the #1 choice for teams looking to manage Google Groups emails better.
We tried Google Groups and it did not work very well. We didn't want our team to spend time on training. It was really cool that we found Hiver.
Prior to Hiver, we used Google Groups and we’d have to constantly tell each other “hey, I start working here, and you take it from there.” Hiver
We used Google Groups but ran into problems quickly. Building accountability for emails was difficult. Our email replies were slowing down.
With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
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Using a separate helpdesk wasn’t appealing for us. We’ve always focused on responding quickly and accurately to our team members, and with Hiver, we’ve only gotten better.
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Hiver is a very friendly tool. As it sits inside Gmail, it doesn’t give you an alien feel. It does away with the complexities of a ticketing system. Everything about it is so simple.
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Here are some more resources to help you learn how to use Google Groups effectively.
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
