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- No need to toggle between multiple applications
- No complexities of a ticketing system
- Never miss a customer query
- Respond to customers faster
Both Google Collaborative Inbox and Google Groups lack critical features.
Hiver turns good ol’ Gmail into a collaboration platform.
Hiver transforms Gmail into a collaborative and intuitive workspace for teams.
Manage group emails with remarkable ease and efficiency.
Assign emails as tasks to your team - in just a click. Track them effortlessly.Read more
Get alerted when someone is responding to an email. Avoid duplicate responses.Read more
Set up SLAs to ensure your team never delays sending a reply.Read more
Turn frequently sent replies into templates and respond to emails faster.Read more
Communicate with your team seamlessly, minus Cc/Bcc/forwards.Read more
Automate email assignment - based on the subject line, sender, and more.Read more
Categorize emails by adding Tags, and quickly find the emails you’re looking for.Read more
Visualize your team’s workload at a glance and optimize it for maximum productivity.Read more
Collaborate on your email responses in real-time by sharing drafts.Read more
Track all your key email metrics. Identify areas of improvement and fix them.Read more
Measure customer satisfaction by sending a short survey at the end of emails.Read more
Respond to customer queries in real-time right from Gmail.Read more
With Hiver, your team needs no training to get started. There's no need to learn a complicated interface or any brand-new terminology. Using Hiver is a breeze for anyone comfortable with Gmail. Teams can focus solely on responding to queries on time and keeping customers happy.
Building ownership for emails is remarkably easy with Hiver. You can assign every email to a team member without CCs or forwards right from Gmail. Your team will always know what they have to work on and nothing will fall through the cracks.Assign emails in 2 clicks
Deep-dive into your team’s performance metrics and customer satisfaction ratings — without leaving Gmail. You can effortlessly track every aspect of individual performance, including overall workload, response and resolution times, among others.keep track of your team’s perfomance
With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
Using a separate helpdesk wasn’t appealing for us. We’ve always focused on responding quickly and accurately to our team members, and with Hiver, we’ve only gotten better.
Hiver is a very friendly tool. As it sits inside Gmail, it doesn’t give you an alien feel. It does away with the complexities of a ticketing system. Everything about it is so simple.
Want to learn more about managing collaborative inboxes effectively? Here are some additional resources
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.