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Both Google Collaborative Inbox and Google Groups lack critical features.
Hiver turns good ol’ Gmail into a collaboration platform.
Hiver transforms Gmail into a collaborative and intuitive workspace for teams.
Manage group emails with remarkable ease and efficiency.
Email Management
Assign emails as tasks to your team - in just a click. Track them effortlessly.
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Collision Alerts
Get alerted when someone is responding to an email. Avoid duplicate responses.
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Email Tags
Categorize emails by adding Tags, and quickly find the emails you’re looking for.
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Workload Distribution
Visualize your team’s workload at a glance and optimize it for maximum productivity.
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Customer Surveys
Measure customer satisfaction by sending a short survey at the end of emails.
Read moreWith Hiver, your team needs no training to get started. There's no need to learn a complicated interface or any brand-new terminology. Using Hiver is a breeze for anyone comfortable with Gmail. Teams can focus solely on responding to queries on time and keeping customers happy.
Hiver is extremely easy to use. We were able to hit the ground running right from day one.
Building ownership for emails is remarkably easy with Hiver. You can assign every email to a team member without CCs or forwards right from Gmail. Your team will always know what they have to work on and nothing will fall through the cracks.
Assign emails in 2 clicksWith Hiver, I have great visibility into my team’s workflow which helps us accomplish our operational tasks much faster.
Deep-dive into your team’s performance metrics and customer satisfaction ratings — without leaving Gmail. You can effortlessly track every aspect of individual performance, including overall workload, response and resolution times, among others.
keep track of your team’s perfomance
Since we started using Hiver to manage customer queries, I’ve seen a huge uptick in the efficiency levels of our staff.
With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
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Using a separate helpdesk wasn’t appealing for us. We’ve always focused on responding quickly and accurately to our team members, and with Hiver, we’ve only gotten better.
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Hiver is a very friendly tool. As it sits inside Gmail, it doesn’t give you an alien feel. It does away with the complexities of a ticketing system. Everything about it is so simple.
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Want to learn more about managing collaborative inboxes effectively? Here are some additional resources
Learn the key differences between Google Groups and shared inboxes.
Watch video
Dive into this comprehensive guide to make team collaboration easier.
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
