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Our thoughts on customer service, team collaboration and productivity

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customer service
281 posts
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7 min read    |     Customer Experience
Social Media Data Mining to Improve Customer Experience
In this article, we’ll take a look at the strategies you can implement to improve your customer experience through social...
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10 min read    |     Customer Service
How to Provide Great Customer Service in the Travel and Hospitality Industry
Delivering great customer service in the travel industry is now more critical than ever. Learn how your travel brand can achieve...
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8 min read    |     Customer Service
24 Customer Experience (CX) Statistics for 2024
24 essential customer experience statistics for 2024. Discover trends in personalization, AI, multi-channel strategies, and more....
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9 min read    |     Customer Experience
12 Types of Customers and How to Deal With Them
Discover the 12 types of customers you may encounter in your business, and learn effective strategies on how to deal with them.
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15 min read    |     Collaboration & Productivity
Zendesk vs LiveChat – A Detailed Comparison
In this blog, we contrast Zendesk’s comprehensive customer support platform with LiveChat’s focused approach to real-time...
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12 min read    |     Customer Service
10 Best Intercom Alternatives for 2024
Check out our list of Intercom alternatives for 2023. We’ve listed the features, pros, and cons of all these tools to help you make an informed choice.
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7 min read    |     Customer Experience
Psychological biases people have about your customer experience
We create biases that impact our judgment in making decisions. Let’s take a closer look at how they come into play in...
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25 min read    |     Customer Experience
11 Best HappyFox Alternatives of 2024
Are you on the hunt for customer support software that fits your business just right? Our latest blog is all about alternatives to HappyFox. We understand that every business has...
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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