Our thoughts on customer service, team collaboration and productivity

Customer Service. Two simple – yet very important – words.  It’s customer service that determines, to a large extent,...

Here’s what customer support experts had to say about the speed, transparency, simplicity, and personalization of live chat...

“Do you use a toothpaste that comes recommended by 8 out of 10 dentists?” That’s what men in white lab coats...

Real-world customer service examples from Apple, Chewy, Southwest Airlines, and Domino’s Pizza delivers exceptional...

Customer churn rates have a direct effect on your business. Read on to find out ways to predict customer churn and prevent it.

There’s a common misconception that delivering great customer experiences is the responsibility of only support teams. 

Discover 5 ways to switch from reactive customer support to proactive customer support and turn your customers into advocates for...

Read on to find out how you can increase and sustain your customer support quality with WhatsApp Business chat support.