Our thoughts on customer service, team collaboration and productivity

Learn about the 5 types of customer support software in the market to help you decide which software would work best for your business.

Learn how an escalation management process can help you deal with complex customer issues more effectively.

Learn how Hiver Chat can help businesses provide a delightful customer experience in real time.

Customer service and customer support play a key role in providing a great customer experiences. But what’s the difference between the...

Customer support software is the fastest growing segment within CRM. Here are 9 benefits to consider before making an investment.

Here’s a roundup of the top customer service tools for Google Workspace users looking to invest in the right software for their...

Check out our list of 2022’s top 10 IT help desk software that will power your IT support staff.

In this detailed post, we tell you how and why your customer service team should use a Gmail shared inbox.