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Our thoughts on customer service, team collaboration and productivity

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Customer Service
128 posts
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7 min read    |     Customer Experience
11 Email Templates for Collecting Accounts Receivable from Customers
When you’re running a business, it’s important to stay on top of your accounts receivable (AR) to ensure that your cash...
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9 min read    |     Customer Service
What is a Help Desk? Definition, Benefits, Features, and FAQs
What is a help desk? Let’s take a detailed look at what a help desk can do, its benefits, and how companies can choose the...
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6 min read    |     Customer Experience
Complete Guide to Customer Relations: Importance, Types, and Strategies
Focus on building strong customer relations to ensure you’re meeting the needs of all your customers – past, present, and...
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8 min read    |     Customer Service
7 ways for neurodivergents to succeed in customer support
In her insightful blog, Emily Katy – mental health activist and autism advocate – explains the term Neurodivergent as...
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9 min read    |     Customer Service
Social Media Customer Service: Everything You Need to Know
Tips, examples and best practices to help you devise the perfect social media customer service strategy.
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7 min read    |     Customer Experience
How to navigate customer service during the holiday season
Discover how you can empower your customer service team to deliver stellar support during this holiday season.
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7 min read    |     Customer Experience
How to Use Video Marketing to Support Customer Service
Learn how you can leverage videos to deliver excellent support and make the customer experience memorable!
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6 min read    |     Customer Service
Live Chat Best Practices: The Ultimate List of Dos and Don’ts
Great customer service is fast customer service. And that’s what live chat helps you achieve. But live chat support isn’t...
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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