Our thoughts on customer service, team collaboration and productivity

Is your customer service team prepared to handle organizational crises? Read on to find out tips to help your team manage crises...

Discover why customer service and marketing need to be in sync in order to drive sales and long-term business growth.

Ever wondered how to automate your customer service with Hiver? Here’s your complete guide to customer service automation with...

In this detailed post, you’ll learn how to use data from customer support interactions to build your strategy and double down on...

Discover how to map the customer journey and identify the critical stages and opportunities to drive loyalty along the journey.

An infographic on the top 10 findings from our first-ever customer service benchmark report.

In this Customer Service Benchmark Report, find out how quickly teams respond to their customers, what channels they use, what KPIs they...

In the customer service industry, burnouts are unfortunately quite common. In this post, we tell you how you can prevent your team from...