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Our thoughts on customer service, team collaboration, and productivity

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Customer Service
67 posts
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7 min read    |     Customer Service
Understanding Customer Service Roles and Responsibilities
Learn about the multiple customer service roles and responsibilities, as well as the common customer service jobs.
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6 min read    |     Customer Service
The Art of Anticipating Customer Needs: Benefits and Tips
Today, anticipating customer needs is imperative for companies looking to enhance their service quality. Learn how you can achieve the...
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5 min read    |     Customer Service
Customer Self-Service: Importance, Examples, and Tips
Learn why customer self-service options are so important, and how you can implement them the right way.
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6 min read    |     Customer Service
How to Create a Culture of Empathy in Your Customer Support Team
Learn how to create a culture of empathy in your customer support team, and you’ll boost satisfaction, drive repeat sales, and build...
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11 min read    |     Customer Experience
Customer Retention: Why it’s Important & Proven Retention Strategies
In this post, we delve into why customer retention is essential and what are the best strategies to help you hold on to your customers.
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3 min read    |     Customer Service
A day in the life of a customer support representative
Learn what the typical day in the life of a customer support representative looks like, and meet one of Hiver’s own.
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8 min read    |     Customer Service
How the Pros Handle Customer Service Challenges
Here are 11 common customer service challenges and expert-endorsed tips and best practices to handle them.
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9 min read    |     Customer Service
The Complete Guide to Effective Customer Support Troubleshooting
Understand the importance of, the necessary skills, and the steps involved in customer support troubleshooting.
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Shared Inbox
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[Research] Customer support in the eyes of consumers in 2020
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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How to organize your Gmail inbox in 15 minutes: Seventeen secrets
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Google Collaborative Inbox: 5 reasons you should not use it
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Write awesome customer service emails: Rules and templates
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Gmail Labels: everything you need to know
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Everything you need to know about Shared Inbox
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