Customer Service

Support teams are drowning in digital tools that don’t talk to each other. You’ve got a chatbot that can’t access your CRM. A ticketing system

Let’s face it—support teams are stretched thin. Agents spend a huge chunk of their day answering the same reLet’s face it—support teams are stretched thin.

Ever wondered what happens in the first 10 minutes after a customer reaches out to your support team? If you’re like most businesses, here’s the

When people call their insurance agent, it’s rarely good news. A car is totaled. A home is flooded. A loved one has passed away. That’s

Picture this: Flight 847 to Denver sits on the tarmac for three hours. Passengers are live-tweeting their frustration while your gate agents frantically hand out

When a family left their son’s stuffed giraffe, Joshie, at the Ritz-Carlton in Florida, the staff didn’t just find it; they staged a story.  The

When was the last time you sat down to review a customer conversation? I know, it’s tough. How do you measure something like sounding helpful

“Can you help me figure this out? I’m completely stuck.” If you’ve worked in a customer-facing role, you’ve heard this more times than you can

Boost customer support with Facebook Messenger! Discover how automation and AI enhance efficiency and customer engagement.

Enable customers to find answers faster with web self-service. Discover best practices, real-world examples, and how to get it right.

Getting started with Hiver If you talk to customers every day, keeping an eye on your inbox isn’t optional—it’s essential. Forwarded threads, endless CCs, and