Shobhana

Shobhana has been recognized as a ‘Top Customer Support Voice’ by LinkedIn. Her expertise lies in creating well-researched and actionable content for Customer Experience (CX) professionals. As an active member of popular CX communities such as CX Accelerator and Support Driven, she helps professionals evaluate tools for their support team and keeps a keen eye on emerging industry trends.
Renewal reminder email template

7 Best Renewal Reminder Templates for Faster Payments

In this post, discover renewal reminder email templates that can supercharge your revenue collection efforts. From personalized messages to limited-time offers, these templates are tailored to various scenarios and industries. Get ready to maximize your renewal rates and keep your business thriving.

Illustration for product update email template blog

10 Engaging Product Update Email Templates

Explore 10 engaging product update email templates in our latest blog post. Designed for various product update scenarios, these templates ensure your customers are well-informed and engaged.

17 Customer Service Phrases to WOW and 19 to AVOID

Customer Service Phrases That Actually Work: 50+ Real Examples (+ 19 to Avoid)

Words have power, especially in customer service. The phrases you use can either build a lasting relationship or break it in an instant. Dive into our comprehensive guide to discover the psychology behind effective customer service phrases. Learn which words can make your interactions shine and which ones can tarnish your brand’s reputation. Your choice of customer service phrases matter—choose wisely.

13 Cancel Subscription Email Templates to Reduce Churn

13 Subscription Cancelled Confirmation Email Templates

Even something as straightforward as a cancellation confirmation email can have a lasting impact on your relationship with a customer. It’s more than a mere transactional message; it’s a final touchpoint that can leave a lasting impression. We’re providing you with concrete examples and insights to make your cancellation confirmation emails not just effective, but memorable. Whether it’s a goodbye for now or farewell forever, make it count.

Live Chat Templates to Improve Response Time

63 Live Chat Templates for Customer Support

Live chat is quickly becoming an indispensable tool for businesses aiming to offer top-notch customer service in today’s digital landscape. However, striking the right balance between efficiency and a personal touch can be challenging. That’s where live chat templates come into play.

Illustration of product review request email templates

9 Email Templates to Request Customers for Product Reviews

Product reviews are essential. They provide insight, build trust, and often influence purchasing decisions. But how do you encourage customers to take the time to write those reviews? It can be a challenge, to say the least.

That’s where these 9 email templates come in. These templates provide a seamless approach, suitable for various types of communication, from formal requests to more approachable invitations.

Engaging, yet to the point, these emails can be the catalyst for gathering the essential feedback that drives your business forward.

Customer onboarding email template

13 Employee Onboarding Email Templates for New Hires

Onboarding new hires is more than filling a position; it’s about integrating a new individual into your work environment. That initial connection sets the tone for the entire relationship. Emails might seem mundane, but they carry a significant impact.

In the blog post you’re about to delve into, we’ll explore 13 different email templates tailored for various stages of the onboarding process.

Zendesk vs Helpshift – A Detailed Comparison

Discover the differences between Zendesk’s all-around customer support solutions and Helpshift’s mobile-first customer service approach. This comparison will focus on how each platform serves different customer support needs, particularly in mobile and digital channels.

Zendesk vs LiveChat – A Detailed Comparison

In this blog, we contrast Zendesk’s comprehensive customer support platform with LiveChat’s focused approach to real-time customer engagement. We’ll discuss how each platform caters to different aspects of customer service, examining their features, ease of use, and integration capabilities.

Zendesk vs Help Scout – A Detailed Comparison

This blog offers a side-by-side look at Zendesk’s robust, feature-rich platform and Help Scout’s simpler, more intuitive customer support approach. We’ll delve into each platform’s strengths, ideal use cases, and how they meet different organizational needs in customer service.

Zendesk vs. Hubspot Service Hub – A Detailed Comparison

This blog compares Zendesk, known for its extensive customer service tools, with HubSpot Service Hub’s CX-focused approach. We’ll explore how each platform suits different aspects of customer relationship management and support, looking at their features, integrations, and usability to guide your choice.

Customer satisfaction

What is a Customer Satisfaction Score? (And how to calculate it?)

Knowing how satisfied your customers are is not just valuable; it’s essential. That’s where the Customer Satisfaction Score (CSAT) comes into play. In this blog, we break down the CSAT metric in plain terms, helping you grasp its significance and how to use it effectively. Dive into the world of customer feedback and learn how measuring CSAT can be a game-changer for your business. Whether you’re new to the concept or looking to sharpen your understanding, this guide has got you covered.

Zendesk vs HappyFox - Which Customer Support Software is Right for You?

Zendesk vs HappyFox

Deciding between Zendesk and HappyFox? This blog breaks it down. Zendesk shines with its scalability and comprehensive tools, ideal for larger businesses. HappyFox, with its user-friendly interface, is a hit among those seeking simplicity. We’ll compare their features, pricing, and user experiences to help you find the right fit for your customer support needs.

zendesk vs gorgias

Zendesk vs Gorgias – A Comparison

Discover the ideal customer service platform for your business in our comprehensive blog comparing Zendesk and Gorgias. Delve into their features, pricing, and user experiences to find the perfect fit. Plus, uncover why Hiver might be the ultimate solution, bridging the gap with its efficiency and robust capabilities.

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