Skip to content
Customer Engagement in 2025: Definition, Benefits, Metrics, and Strategies
Your customers don’t remember every feature you launch. They remember how you make them feel. A quick reply to a support ticket. A personalized email
Your customers don’t remember every feature you launch. They remember how you make them feel. A quick reply to a support ticket. A personalized email
The average customer email takes around 12 hours* to get a reply. And phone calls? They’re not much better. Most customers end up waiting in
You’ve probably had this happen before: a teammate swings by your desk or sends a quick message on Slack or Teams saying, “Hey, can you
Customers don’t like waiting. They expect a quick reply when they reach out for help, whether day or night. In fact, almost 39% say long
Looking for a Helpwise alternative? You’ve come to the right place. Helpwise is a popular shared inbox platform that unifies multiple communication channels like email,
Every conversation with a customer holds a clue. A friction point, a recurring complaint, or even a warning sign of churn. But unless you’re capturing
Here’s a detailed post on popular customer service channels and how you can optimze them to create remarkable customer experiences
Do you get a lot of emails at work? And do these emails lead to further tasks and meetings? When that happens, it becomes challenging
Learn how an escalation management process can help you deal with complex customer issues more effectively.
24/7 help desk support is now the rule, not the exception. Customers reach out at any hour and expect a real answer within minutes. If
Project management in healthcare involves coordination and collaboration with vendors and suppliers behind the scenes to ensure efficient patient care.
Learn what goes into managing a call centre works effectively. Discover important best practices and metrics you need to track for delivering exceptional service. .
Learn how to build a high-performing support operations team with actionable best practices, key roles, and tips for ensuring scalability and success.
Need to write a business email that makes an impact? Follow these easy steps for clear, concise, and professional email communication.
Ace ticket management with the right personal traits! From empathy to patience, learn about the key skills that make customer support a breeze.
Say goodbye to spam and unwanted emails. Find out the best tools and tips to unsubscribe from emails in bulk.
Learn what omnichannel routing is, how it works, and its benefits in delivering seamless customer support. Discover how it improves efficiency and customer satisfaction.
Collaborative communication is what sets great teams apart from the rest. Explore tools and strategies that improve team communication and productivity.
Discover the best Outlook alternatives to streamline your email management and enhance productivity. Compare features, pricing, and user experiences to find your perfect email client.
I work in marketing so you can imagine how important email communication is for me. From sending reports to my manager to doing cold outreach
Thanks for subscribing!
based on 2,000+ reviews from
Add Hiver’s extension to your Gmail from the Chrome Webstore
Log in to the extension to grant necessary permissions
Enjoy your 7-day free trial of Hiver
Hiver offers the best experience on your desktop or laptop browser. Switch devices and download our extension from the Chrome Web Store to start using Hiver.
That’s okay. Would you be open to try Hiver’s standalone web-based customer
service platform, which does not require downloading the Gmail extension?
The web app is currently under development—we’ll notify you as soon as it’s live.
In the meantime, you can get started with your 7-day free trial by downloading our Gmail extension.
Unlimited users on the Free plan ✦ No credit card needed
By signing up for a free trial, you agree to our Terms and that you have read our Privacy Policy
I’m good
You’ll receive an email shortly with the details. Don’t forget to add to your calendar!
“Our clients choose us over competitors due to our speed and quality of communication. We couldn’t achieve this without Hiver”
Project Manager
Fill out the form and we’ll get back to you.
Connect with our customer champion to explore how teams like you leverage Hiver to: