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Nextiva Review: An Honest Breakdown

Written by

Lucas Via

Expert Verified

Last update: November 20, 2025

Behind every communication platform’s promise lies one big question: Does it actually perform well for teams?

Nextiva is a well-known name in business communication and customer experience software.

However, user reviews reveal a mixed story, as the platform delivers reliability and strong support, but pricing and add-on costs often make it more complex than expected.

If you’re considering Nextiva, here’s a clear look at what it does well, where it falls short, and whether it’s the right fit for your business.

TL; DR

Users report extra costs for AI and analytics, limited area code options, and contracts that can feel rigid.

Nextiva is a cloud-based platform that brings together voice, video, messaging, CRM, and analytics to simplify team communication and customer interactions.

Best suited for small to mid-sized businesses needing dependable VoIP, video meetings, and contact center tools.

Pricing starts at $15/user/month(annual plan); enterprise and AI-powered plans are quote-based with no free tier.

Known for high-quality calls, unified communication, and responsive support.

What Is Nextiva?

Nextiva is a cloud-based platform that unifies business communication and customer service. It combines VoIP calls, video meetings, team chat, CRM integration, and analytics in a single interface.

Teams can manage conversations across channels without switching apps. Built on secure cloud infrastructure with redundancy, it delivers strong uptime for distributed teams.

The platform bridges internal collaboration with external customer engagement, ideal for businesses that depend heavily on phone and video communication.

Key Features of Nextiva

Nextiva packs several tools into one platform. Here’s a quick look at the core features that shape its communication and customer experience capabilities.

1. VoIP Calling and Video Conferencing

Nextiva enables HD voice and video calls across devices. Users can make calls, forward numbers, or host virtual meetings through its desktop and mobile apps, without third-party tools.

“I appreciate Nextiva’s call recording feature; it’s tremendously helpful for my business as every call is saved in a different, secure database.”- G2 user

2. Team Messaging and Collaboration

Real-time chat, file sharing, and topic-based channels help teams stay aligned and cut email clutter.

“We’ve been using Nextiva for our business communications, and it’s been reliable, easy to manage, and great for keeping our team connected.”- G2 user

3. Customer Experience and Contact Center Tools

Nextiva integrates call routing, IVR, and sentiment tracking, allowing support teams to manage high volumes efficiently and deliver faster responses.

4. CRM and Business Analytics

It’s built-in CRM tracks call history, notes, and customer details, while analytics dashboards reveal key metrics like call volume, agent activity, and CSAT trends.

“The competitive pricing with robust features such as CRM integration makes it a compelling choice for my business needs.”- G2 user

5. Integrations and Automation

Nextiva connects with HubSpot, Salesforce, and Microsoft Teams. Automation handles routine tasks like interaction logging or follow-up scheduling.

“I like that I can connect with clients from wherever I am, in the car, store, or at home. It’s like I’m ‘in the office’ wherever I am!”- G2 user

Nextiva Customer Reviews

Pros

1. Affordable for small businesses: Nextiva offers cost-effective plans for basic communication needs.

“The cost savings for a single user platform are excellent.” – G2 user

2. Excellent customer support: Users consistently praise Nextiva’s quick, knowledgeable support across sales, onboarding, and tech issues.

3. Complete, easy-to-use platform: The UCaaS setup is intuitive yet powerful enough for call routing, CRM, and voicemail transcription.

Cons

1. Limited local area codes

“They did not have a (210) Area Code available at the time of enrollment. I was assigned an (830) area code.” – G2 user

2. Basic reporting and SMS tools

“The lack of outbound and inbound SMS capabilities that can differentiate between automated and personal messages is a drawback.”- G2 user

Nextiva Pricing Overview

Nextiva offers tiered plans for small businesses and enterprise-grade organizations.

Small Business Plans

Plan	Price (per user/ month)	Key Features
Core	$23 (monthly)/ $15 (annual)	Unified voice, video, SMS, team chat, call routing, and collaboration tools
Engage	$50 (monthly)/ $25 (annual)	Everything in Core + advanced reporting, toll-free minutes, call-center tools, live & bot chat
Power Suite CX	$75 (up to 100 agents)	Voice & web chat, blended calling, AI transcription & summarization, intelligent routing, automation

Enterprise Plans

Custom quotes based on users and service level agreements. It includes:

AI-powered contact center
Omnichannel routing
Workforce management
Real-time analytics
Secure payments and CRM APIs

Additional Costs

Add-on fees for AI, automation, and CRM modules
Set up/training costs for large deployments
Hardware (phones/headsets) not included
Integration or migration support is billed separately

Nextiva Pricing Analysis

Nextiva’s entry plans are attractive for small teams, but costs rise quickly as you add AI or analytics.

Enterprise solutions deliver depth but often need professional setup.

If your team prioritizes customer support efficiency over complex communication features, simpler platforms like Hiver may offer better value.

Hiver vs Nextiva: Pricing Comparison

Platform	Starting Price	Key Inclusions	Transparency
Hiver	Free plan available; paid plans from $25/user/month	Multichannel support, automation, analytics.	Transparent, flat pricing.
Nextiva	$23/user/month (monthly)/ $15 (annual	Unified voice, video, SMS, and team chat.	Tiered, add-on based.

Why Hiver Has the Pricing Edge

While Nextiva’s pricing appears similar at first, Hiver includes all essential features upfront, without extra charges for analytics, AI, or integrations.

No hardware or setup fees
Fast deployment
Fixed per-user pricing for easy scaling

That means Hiver’s total cost of ownership stays predictable, even as your team grows.

Free Plan or Trial Availability

Hiver: 7 free trial, no credit card required.

Nextiva: No free plan; demo available on request, with setup required for trial access.

For teams prioritizing customer service efficiency over advanced features, Hiver offers clear cost savings while delivering comparable functionality. Check Hiver’s pricing to see how much you could save.

Hiver vs Nextiva: Which Platform Delivers Better Value?

Nextiva brings solid communication features, but when it comes to speed, simplicity, and AI-driven support, Hiver stands out as a more focused alternative. Here’s how the two compare.

1. Multichannel Simplicity

Nextiva’s core strength is voice, while Hiver supports email, live chat, WhatsApp, and voice integration, ideal for support teams managing multiple channels.

2. AI-Integrated Support

Hiver’s AI Copilot automates triaging, drafts responses, and flags sentiment, improving speed and consistency. Nextiva’s AI mainly powers call handling and transcription.

3. Ease of Setup

Hiver is plug-and-play. Teams can go live in minutes. Nextiva typically requires telephony setup, configuration, and admin training before deployment.

4. Transparent Pricing

Hiver’s flat pricing starts at free(AI add-on $20). Nextiva’s higher tiers and custom quotes often include additional charges for advanced features.

How to Choose the Right One?

It depends on your goals.

Choose Nextiva if your priority is enterprise-grade telephony, call routing, and large-scale communication management.
Choose Hiver if you want simple, fast, and AI-driven multichannel support built for customer-facing teams.

For organizations that prioritize ease of use, faster deployment, and predictable pricing, Hiver offers a modern, purpose-built alternative. Its automation features, unified multichannel inbox, and analytics tools help teams deliver responsive and consistent customer experiences. See how Hiver can simplify your customer support with AI-powered automation and multichannel integration. Book a Demo with Hiver

Frequently Asked Questions

1. Does Nextiva offer a free plan or trial?

No, Nextiva doesn’t provide a free plan. It offers demos on request, and teams need to contact sales for trial access.

2. Is Nextiva a VoIP or UCaaS provider?

Both. Nextiva offers VoIP phone services and a full UCaaS suite that combines voice, video, messaging, CRM, and analytics.

3. What makes Nextiva different from competitors?

Nextiva merges UCaaS and CCaaS capabilities in one interface, provides reliable customer support, and integrates with Salesforce, HubSpot, and Microsoft Teams.

4. Does Nextiva charge hidden fees?

Yes. While entry plans are affordable, features like AI, analytics, and CRM extensions often come with additional costs, making pricing less transparent.

5. What integrations does Nextiva support?

Nextiva connects with CRMs and productivity tools such as Salesforce, HubSpot, and Microsoft Teams. It also supports APIs for custom workflows.

6. Is Nextiva good for remote teams?

Yes. Its mobile and desktop apps for calls, video, and chat help remote teams collaborate and manage customer communication from anywhere.

7. How does Nextiva compare to Hiver?

Nextiva is built for enterprises that need a full UCaaS and contact center suite. Hiver, in contrast, offers simpler multichannel support, AI-powered automation, and transparent pricing, ideal for growing customer service teams.