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Take control of your support team’s performance
Run your support team like clockwork—effortlessly manage workload, assignments, availability, and performance.
Unlimited users on Free plan ✦ No credit card needed
Trusted by 10,000+ Customer service, Finance & IT teams
Smart team management for faster & efficient support
Respond to queries effectively
Define work hours and performance benchmarks to set clear expectations with customers on the level of support they will receive.
Keep your team aligned
Let your team work seamlessly with well-defined roles, permissions, and collaboration tools. Keep everyone aligned and accountable.
Improve team performance
Leverage powerful analytics to track team performance, optimize workflows and improve customer experience based on real-time insights.
Manage your support team with clarity & efficiency
Assign queries fairly and smartly
Automatically distribute new conversations in a
round-robin manner among active team members based on availability and bandwidth. This prevents agent overload and keeps workloads manageable.
Distribute team workload better
Enable team members to manage availability and
out-of-office states to automatically reassign conversations to available team members. Optimize workload allocation to maintain response efficiency.
Meet every customer commitment
Define and track Service Level Agreements (SLAs) to ensure timely responses and resolutions. Prioritize urgent issues and hold teams accountable with real-time SLA monitoring.
Deliver timely support
Set clear Business Hours to define when your team can handle customer queries. Prevent customer frustration by triggering auto-responders to communicate transparently and set expectations on when to expect responses.
Manage access for your team
Control who can perform what actions with custom roles and permissions. Assign specific responsibilities to team members, supervisors, admins and Shared Inbox admins to ensure smooth collaboration.
Analyze team productivity
Track team performance by measuring response times, resolution rates, workload distribution, and SLA adherence to continuously improve team efficiency and customer satisfaction.
Powerful features to help your support team delight customers
Views
Group and save conversations using filters for quick, easy access.
Workflows
Triage, assign, and monitor tickets automatically with rule-based automation.
AI Copilot
Let AI deliver instant resolutions based on past context.
Collaboration
Collaborate with your team through notes, @mentions, and shared drafts.
Collision Alerts
Avoid duplicate responses by seeing who is working on a conversation in real-time.
Availability
Enable teammates to manage their availability using toggle controls for email and chat.
Follow Queries
Follow important emails to get notified of their progress and escalations.
Integrations
Connect with 100+ apps to bring in customer data and manage tasks inside Hiver.
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email resolution time
90%
increase in productivity
65%
reduction in resolution times
100%
SLA success
rate
100%
increase in
productivity
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email
resolution time
“We scrolled through inboxes weekly, to ensure nothing was missed. Missing even one email leaves a bad taste for learners. Hiver ensures that doesn’t happen.”
Emma Minnis, Interim Manager of Student Success
90%
increase in
productivity
“Our team operates more seamlessly with Hiver, leading to less back-and-forth. This has improved our accuracy and speed in processing vendor payments.”
Jill Tarnoff, Sr. AP Specialist at Ping Identity
65%
reduction in
resolution times
“I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster”
David Pinto, Business Development
100%
SLA success
rate
“Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!”
Luke Thompson, Co-owner
100%
increase in
productivity
Frequently Asked
Questions
How does the 7-day free trial work?
When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Which features can I use during the trial?
You get access to the Elite plan during your trial, which means you can use Hiver without any limits, and can also experience the best support we have to offer.
What happens at the end of my trial period?
If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can re-activate your account by upgrading within 7 days from the date of the end of your trial.
Do I need a credit card to sign up?
No, you do not. You will only be required to produce your credit card information when you upgrade to a paid subscription.
How do I import my existing emails to my Hiver shared inbox?
If you’d like your emails to be imported to your Hiver shared inbox, please write to us on support@hiverhq.com and we will assist you with the process. The duration of the import process depends on the number of emails to be imported.
Do I need to pay for all the users in my Google or Outlook account?
No. You just pay for the users you enable to access Hiver. You can control this from within Hiver and change the users at any time. If you add new users to your Google or Outlook account, you can easily add them to Hiver.
Simplify teamwork. Streamline every conversation.
Try Hiver!
Get unlimited users on the Free plan ✦ No credit card needed
