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Deliver personalized customer service on WhatsApp
Hiver helps you triage, assign, collaborate, and track all your WhatsApp conversations in an easy-to-use Shared Inbox.
Unlimited users on Free plan ✦ No credit card needed
Trusted by 10,000+ Customer service, Finance & IT teams
Save time with one inbox to manage your WhatsApp.
Unify conversations
Funnel all your WhatsApp messages in one place to effectively respond to and resolve them.
Automate repetitive actions
Leverage workflows to automatically triage, assign, and track WhatsApp messages based on pre-defined rules.
Craft personalized experiences
Fetch crucial customer context from any of your favorite apps directly in Hiver to resolve your WhatsApp messages faster.
Provide instant customer service on WhatsApp
Unify WhatsApp with your support channels
Seamlessly manage WhatsApp messages alongside email, live chat, voice, and other communication channels—all from one inbox. Assign each conversation to a teammate to ensure complete ownership and faster resolution.
Deliver fast, personalized support
Never keep customers waiting. Let multiple teammates manage group chats to ensure instant replies.
Get real-time alerts for new messages and access the complete conversation history and context, so every response feels personal and informed.
Enable effortless self-service
Level up your customer service by enabling self-service with AI-powered Chatbots, a Knowledge Base, and a Customer Portal.
Automate the gruntwork and integrate all your apps
Use the power of workflows and AI to route messages to the right team members, categorize them automatically, and ensure every conversation is responded to on time.
Connect your favorite apps like Asana, Jira, and more to handle all your tasks without leaving Hiver.
Make decisions with data-driven insights
Track key metrics, such as response time, resolution time, and customer feedback, to plan headcount and identify improvement opportunities. Easily customize reports and dashboards to share key insights with your team.
Go truly multi-channel with Hiver’s AI-powered customer service platform
Shared Inbox
Organize, assign, and track queries efficiently to ensure nothing gets missed.
Workflows
Triage, assign, and monitor tickets automatically with rule-based automation.
AI Copilot
Let AI deliver instant resolutions based on past context.
Integrations
Connect with 100+ apps to bring in customer data and manage tasks inside Hiver.
Analytics
Get insights to improve support with built-in reports and dashboards.
Collision Alerts
Avoid duplicate responses by seeing who is working on a conversation in real-time.
SLAs
Ensure timely responses and resolutions with real-time alerts and reminders.
CSAT
Measure customer satisfaction by collecting feedback through surveys.
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email resolution time
90%
increase in productivity
65%
reduction in resolution times
100%
SLA success
rate
100%
increase in
productivity
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email
resolution time
“We scrolled through inboxes weekly, to ensure nothing was missed. Missing even one email leaves a bad taste for learners. Hiver ensures that doesn’t happen.”
Emma Minnis, Interim Manager of Student Success
90%
increase in
productivity
“Our team operates more seamlessly with Hiver, leading to less back-and-forth. This has improved our accuracy and speed in processing vendor payments.”
Jill Tarnoff, Sr. AP Specialist at Ping Identity
65%
reduction in
resolution times
“I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster”
David Pinto, Business Development
100%
SLA success
rate
“Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!”
Luke Thompson, Co-owner
100%
increase in
productivity
Frequently Asked
Questions
What are the WhatsApp Integration prerequisites?
WhatsApp, owned by Meta, mandates certain regulations before businesses can utilize the WhatsApp Business platform or access WhatsApp APIs. The business needs to set up a Facebook business account and have a suitable number for WhatsApp. They also need to ensure they have access to their Facebook developer account. Here’s a detailed article on how to set up WhatsApp on Hiver
How can I use pre-approved templates on WhatsApp?
WhatsApp mandates businesses to create pre-approved templates on WhatsApp manager to send messages to customers after 24 hours to avoid spam etc. Once you create these templates and they are approved by the WhatsApp team, you can start replying to customers using these templates from your Hiver inbox. Read this guide to know how.
Is it possible to initiate an outbound conversation with a customer?
No, at this point you can only receive customer conversations and reply to them from your WhatsApp inbox
Run WhatsApp customer service
on Hiver today.
Get unlimited users on the Free plan ✦ No credit card needed
