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Finally...a help center that updates itself
Hiver AI builds your help center from scratch, drawing on your docs and past conversations. Then it keeps it current, turning every gap it spots in new support conversations into help docs.
From support tickets to articles, in minutes
AI spots the gaps
AI groups incoming questions across channels by topic and flags the ones with no matching article. You always know what to write next, because your customers just told you.
It drafts the articles
Your team is already writing your docs in their replies. AI captures those answers, cleans them up, and publishes them in seconds.
It catches the duplicates
Finds duplicate and overlapping articles across every source, so your help center never gives two different answers to the same question.
It surfaces answers, not a list of articles.
Turn every help center visit into a conversation. Customers ask in plain language and get the one answer that fits. No scrolling through twelve articles, hoping one of them lands.
Internal teams, external customers and
every language in between.
Fully customizable
Launch a branded help center in minutes. Your domain, logo, colors, and layout. No code, no developer required.
Multiple knowledge bases
Run a public help center for customers and a private one for SOPs and internal playbooks that only your team or AI can see.
Multilingual
Write an article once and publish it in every language your customers speak.
Refine with AI
Use Copilot to rewrite, shorten, or sharpen any article until it says exactly what you mean.
Build a help center people actually read.
Reporting
See which articles have gone stale, and which ones you never got around to writing.
Related Articles
Point customers to the next answer before they think to ask for it.
Article Reactions
A thumbs up or down on every article tells you what to fix, and what to leave alone.
Frequently Asked
Questions
1. Can we create an AI-powered knowledge base for instant customer answers?
Yes. With Hiver’s AI-ready knowledge base, you can publish help articles, FAQs, and how-to content that customers can access anytime. Hiver’s AI also reads this content to power automated replies, suggest relevant articles during live chat and email support, and help agents respond faster and more consistently.
2. Does the knowledge base integrate with chat and ticketing tools?
Yes. Hiver’s knowledge base works seamlessly with live chat and support workflows. You can embed help articles within the chat widget so visitors can instantly see answers as they type, and agents can reference that content inside ticket conversations.
3. Can customers search and find answers without contacting support?
Yes. Hiver provides a searchable help center where customers can find answers on their own. The search function is powerful and fast, helping customers locate relevant articles by keywords or topics.
4. Can we create separate knowledge bases for customers and internal teams?
Yes. Hiver allows you to run multiple knowledge bases so you can separate public help content from internal documentation. Customers get access to a clean, self-serve help center, while your team can maintain private SOPs and internal guides that are only visible inside Hiver.
5. How does the 7-day free trial work?
When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
6. Which features can I use during the trial?
You get access to the Elite plan during your trial, which means you can use Hiver without any limits, and can also experience the best support we have to offer.
7. What happens at the end of my trial period?
If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can re-activate your account by upgrading within 7 days from the date of the end of your trial.
8. Do I need a credit card to sign up?
No, you do not. You will only be required to produce your credit card information when you upgrade to a paid subscription.
