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Our thoughts on customer service, team collaboration and productivity

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customer experience
181 posts
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7 min read    |     Customer Experience
Psychological biases people have about your customer experience
We create biases that impact our judgment in making decisions. Let’s take a closer look at how they come into play in...
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25 min read    |     Customer Experience
11 Best HappyFox Alternatives of 2024
Are you on the hunt for customer support software that fits your business just right? Our latest blog is all about alternatives to HappyFox. We understand that every business has...
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7 min read    |     Customer Service
10 Best HIPAA-compliant Helpdesk Software
Navigating the complexities of healthcare data management requires not only diligence but also the right tools. With the Health Insurance Portability and Accountability Act...
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15 min read    |     Collaboration & Productivity
Everything You Need to Know About Global Help Desks
A comprehensive guide to setting up global help desks: Explore all about their benefits, challenges, and essential components.
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6 min read    |     Customer Experience
Complete Guide to Customer Relations: Importance, Types, and Strategies
Focus on building strong customer relations to ensure you’re meeting the needs of all your customers – past, present, and...
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7 min read    |     Customer Service
5 Steps to Improve Higher Education Customer Service
In this blog post, we give you a five-step checklist to improve higher education customer service.
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12 min read    |     Customer Service
Step-by-Step Guide to Creating Customer Surveys
‘Ughhh, another brand, another customer survey!’ Do your customers feel this way whenever you send them a survey? Yes,...
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10 min read    |     Customer Experience
Set-up an Internal Knowledge Base in 5 Steps
An internal knowledge base is a digital library of company information for your employees. Learn how to set up one and the top tools that can help you with it.
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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