3 min read | Customer Experience
CX Spotlight: In conversation with Dan Gingiss
We caught up with Customer Experience coach and keynote speaker Dan Gingiss to learn more about his CX journey, ideologies, and inspirations.
8 min read | Customer Experience
How has COVID-19 changed CX? Hear what 17 Customer Experience leaders have to say
We asked 17 Customer Experience leaders how COVID-19 has changed Customer Experience. Here’s what they had to say!
7 min read | Customer Service
A Five-step guide to improving higher education customer service
Poor customer service in higher education is one of the key reasons for the high school/college dropout rates. In this blog post, we give...
11 min read | Customer Service
Top 9 features to look for in a customer email management software
Choosing the right customer email management software in 2020 can be a daunting task. In this blog post, we give you a list of must-have...
2 min read | Customer Service
[Infographic] 11 statistics about customer support through the consumer’s lens
When setting standards for customer support, it is important to understand what your customers expect from you.