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Our thoughts on customer service, team collaboration and productivity

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customer experience
181 posts
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14 min read    |     Customer Service
The Complete Guide to SaaS Customer Onboarding
Most people stop using a product NOT because it is not useful or does not have the capability to solve their problems. They stop because it takes a lot of effort for them to get...
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2 min read    |     Customer Service
[Infographic] 11 Key Stats about Customer Support in 2020
When setting standards for customer support, it is important to understand what your customers expect from you.
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3 min read    |     Collaboration & Productivity
One Mistake That’s Costing Your Business Time and Money
Imagine if all your customers are happy and delighted.  They do repeat purchases and help you scale revenue. They spread the...
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6 min read    |     Customer Service
What Are Customer Service Workflows + 5 Workflows Your Team Needs
Life is always easier when you have processes in place. Consider something like a morning routine: waking up at 5am, hitting the...
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13 min read    |     Customer Experience
Top 10 Helpdesk Software for Small Businesses
Learn everything you need to know about popular helpdesk tools available in the market for small businesses.
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6 min read    |     Customer Experience
Decoding Customer Psychology: Lessons Learned from Top Brands
We get down to the basics of how applying the principles of customer psychology can improve the quality of customer interactions....
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11 min read    |     Customer Service
Outsourcing Customer Service: What, Why, and How
Customer Service Outsourcing is when a company hires a third-party to manage its customer service operations. Here are the pros,...
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15 min read    |     Collaboration & Productivity
10 Gmail Templates to Improve Customer Experience in 2024
Discover how personalized emails can enhance CX, and examples of how you can use Gmail templates to level up your customer...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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