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Hiver

Our thoughts on customer service, team collaboration and productivity

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customer experience
181 posts
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8 min read    |     Customer Service
7 ways for neurodivergents to succeed in customer support
In her insightful blog, Emily Katy – mental health activist and autism advocate – explains the term Neurodivergent as...
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5 min read    |     Customer Service
7 Effective Email Templates for Requesting Customer Testimonials
“Harness the power of testimonials to build trust and credibility. Discover effective email templates for authentic...
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10 min read    |     Customer Experience
11 Customer Retention Strategies you shouldn’t overlook in 2024
In the immersive realm of the ‘experience economy’, businesses don’t just sell products or services – they craft...
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9 min read    |     Customer Experience
Top 10 Customer Messaging Platforms to Consider in 2024
Let’s consider this – A potential buyer is one click away from making a purchase on your website. They have a few...
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9 min read    |     Collaboration & Productivity
Your Guide to B2C Customer Service
The key to thriving in the B2C realm lies in understanding one fundamental truth: it’s all about the customer. Their expectations, their needs, and their experiences are at...
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9 min read    |     Shared Inbox
9 Steps To Creating The Best Customer Success Journey
Imagine you are going on a cross-country road trip without a map or GPS. You have a destination in mind, but the path to get...
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11 min read    |     Customer Experience
The Complete Guide to Customer Engagement
Here’s a detailed guide to help you understand customer engagement, and craft a successful customer engagement strategy for your brand.
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6 min read    |     Customer Experience
17 Customer Service Phrases to Use + 19 You Must Avoid in Customer Support
Words have power, especially in customer service. The phrases you use can either build a lasting relationship or break it in an...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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