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Our thoughts on customer service, team collaboration and productivity

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Customer Service
324 posts
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9 min read    |     Customer Service
Mastering Customer Service: 7 Effective Strategies for Successful Management
Learn how to build a customer service management strategy that delivers exceptional experiences. Align customer needs, set clear...
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12 min read    |     Collaboration & Productivity
Top 7 Internal Ticketing System Software [and their features] in 2024
Adopting an internal ticketing system in 2023 is crucial for streamlining internal workflows, ensuring timely responses, and...
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14 min read    |     Customer Service
11 Soft Skills to Enhance Customer Retention
I was recently talking to someone who works in customer support. He said, “​​I’ve been a customer service representative for over 10 years, and I’ve seen...
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8 min read    |     Collaboration & Productivity
Customer Success Vs. Customer Support: A Detailed Explanation
A detained explaination of customer success vs. customer support. It also talks about how to implement both function in...
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10 min read    |     Customer Service
13 Email Response Templates to Handle Angry Customers
No matter how good your product or service is, there are always going to be instances where you have to deal with a few angry...
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6 min read    |     Customer Experience
Choosing the Right Ticketing System: Top Requirements
Today, robust ticketing system is no longer a luxury — it’s a necessity. These systems act as the backbone of customer...
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5 min read    |     Customer Service
11 Account Verification Email Templates for Your Business
Enhance user trust and security with our collection of 11 customizable account verification email templates. Streamline...
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5 min read    |     Customer Service
10 Effective Abandoned Cart Email Templates to Convert Your Customers
Recover lost sales and engage hesitant shoppers with our collection of 10 effective abandoned cart email templates. Rekindle...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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