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Our thoughts on customer service, team collaboration and productivity

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Customer Service
324 posts
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9 min read    |     Customer Experience
9 most common customer service scenarios (and how to deal with them)
Turn those frowns into smiles and those complaints into commendations. It’s not just about solving problems; it’s...
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5 min read    |     Customer Experience
Omnichannel Customer Support 101: Everything You Need To Know
Imagine this for a second: Your customer support is a bustling city subway system. Now, each transport line represents a...
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11 min read    |     Customer Experience
13 most commonly asked customer service interview questions (and their answers)
This blog discusses the 13 most commonly asked customer service interview questions and provides detailed answers to each. It...
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6 min read    |     Customer Experience
How to build the right feedback questionnaire for your next customer survey (62 examples and tips)
We all know that customers are the lifeblood of any business. They use your product or service, engage with your brand, and...
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12 min read    |     Customer Service
Step-by-Step Guide to Creating Customer Surveys
‘Ughhh, another brand, another customer survey!’ Do your customers feel this way whenever you send them a survey? Yes,...
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5 min read    |     Customer Service
The Complete Guide to Average Resolution Time (ART)
When I reach out to a support team for help, what I value most is speed and efficiency. I’ve reached out because I’m having...
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6 min read    |     Customer Experience
First Response Time Explained: Tips for Delivering Faster Customer Support
First response time is the amount of time taken by a company’s agents to respond to the customer for the very first time. Here...
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13 min read    |     Customer Experience
10 Best Gmail Add-Ons to Boost Your Productivity [2024]
Founded in 2004, Gmail today has over 1.8 billion users. Simply put, one out of every five people use Gmail. That’s just...
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Collaboration & Productivity
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Shared Inbox
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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