40 Best Customer Service Podcasts in 2025

Working in customer service and customer experience can be stressful.

Beyond handling customers daily, you need to keep your team engaged, optimize internal processes, and collaborate with other stakeholders to drive organization-wide changes. 

All of this means there’s very little time for learning. It’s difficult and sometimes, practically hard to take up dedicated courses, even online ones. This is where customer service podcasts can help.

The best thing about these podcasts is that you can put on an episode while doing laundry or after a hectic workday. It doesn’t require you to take out dedicated time and effort.

Here, I’ve put together the top 38 customer service podcasts for 2025. This is a highly curated list of shows where award-winning customer experience experts share actionable strategies and success stories.

Let’s dive in!

Table of Contents

• Top 38 Customer Service Podcasts To Deliver Better Customer Experiences
  • 1. Glassix Spotlight by Ran Yosef
  • 2. Amazing Business Radio by Shep Hyken
  • 3. The Modern Customer Podcast
  • 4. CX Chronicles by Adrian Brady Cesana
  • 5. The Intuitive Customer by Colin Shaw
  • 6. Customer Service Academy by Tony Johnson
  • 7. Women in Customer Success Podcast
  • 8. Decoded by Threado
  • 9. Conversations with Zendesk Customer Service Podcast by Zendesk
  • 10. Inside Intercom Customer Service Podcast by Intercom
  • 11. Experience This!
  • 12. Human Duct Tape Show
  • 13. The CX Cast (Forrester)
  • 14. CCW Digital: A Customer Service Online Platform by Customer Contact Week Digital
  • 15. Customer Secrets 
  • 16. Call Center Coach Podcast
  • 17. The Customer Experience Leaders Podcast
  • 18. CX Pulse Podcast 
  • 19. Voice of the Customer 
  • 20. Beyond the Queue: Inside Customer Support 
  • 21. Radically Personal
  • 22. Customer Service Revolution 
  • 23. The Customer Success Podcast
  • 24. Press 1 for Nick 
  • 25. Customer Experience Superheroes 
  • 26. In Good Company with Impact
  • 27. Creating Disney Magic – Podcast
  • 28. Practical AI: The Capacity for Good | Podcast on Spotify
  • 29. Customerland 
  • 30. The Service Design Show
  • 31. The Delighted Customers Podcast with Mark Slatin
  • 32. REALLY Know Your Customer 
  • 33. Unchurned by Patrick Campbell
  • 34. Doing CX Right Podcast
  • 35. CX Conversations by Rachel French
  • 36. The Contact Centre Podcast 
  • 37. Punk CX: Customer Experience 
  • 38. Retain: The Customer Retention Podcast
• Which Customer Service Podcast Will You Check Out First?
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Top 38 Customer Service Podcasts To Deliver Better Customer Experiences

1. Glassix Spotlight by Ran Yosef

Ran Yosef, VP of Marketing at Glassix, is also the host of the Glassix Spotlight podcast. He interviews leading experts in customer experience, automation, and AI, such as Simon Kriss and Nate Brown. Designed for everyone from seasoned CX professionals to beginners, the podcast focuses on making it easy for small businesses and startups to use AI in customer support.

Favorite Episodes (Editor’s Pick):

• Scaling Success: Emilia D’Anzica on Fueling Revenue Growth Through CX Excellence – In this episode, Emilia D’Anzica, founder of Growth Molecules, discusses the pivotal role of customer experience (CX) in driving revenue and shares her journey with Growth Molecules.
• Crafting Tomorrow: Simon Kriss’ Blueprint for AI-Driven Customer Experiences – In this episode, Simon Kriss, Australia’s foremost thought leader in the realm of CX and AI, shares his insights on the future of customer interaction strategies and the role of AI in shaping the customer experience. 

Available On:

Apple Podcasts, Spotify, and YouTube.

2. Amazing Business Radio by Shep Hyken

Hosted by renowned CX expert and NY Times bestselling author Shep Hyken, Amazing Business Radio delivers practical, actionable insights on customer service and experience. The podcast emphasizes the importance of investing in both customer experience and employee engagement. With episodes averaging around 25 minutes, it’s designed to provide valuable, easily digestible tips that fit seamlessly into your busy schedule.

Favorite Episodes (Editor’s Pick)

• Transforming Customer Feedback into Action” with Sara Caldwell – This episode focuses on effectively using customer feedback from call centre recordings and other sources to improve products and services.
• Committing to Customer Centricity” with Michael Hinshaw – This episode discusses the importance of creating a customer-centric culture in your business.

Available On:

Apple Podcasts, Spreaker, and Podcast Addict.

3. The Modern Customer Podcast

Hosted by Blake Morgan, The Modern Customer Podcast is a weekly show dedicated to helping businesses make their customers’ lives easier and better. Featuring expert guests, the podcast offers practical, actionable advice on topics like customer research, feedback, AI-powered contact centers, and customer experience. It delivers surprising and counterintuitive insights that inspire leaders to rethink how they approach customer experience and social customer service.

Favorite Episodes (Editor’s Pick):

• Why Customer Satisfaction is Declining (and How to Fix It) – This episode features Forrest Morgeson, ACSI’s Director of Research, discussing the trend of declining customer satisfaction and its reasons.
• How ThredUp Leverages AI to Enhance Customer Experience in the Secondhand Market – This episode explores how resale platforms can create a seamless customer experience, focusing on the secondhand market and the role of artificial intelligence.

Available On:

YouTube, Spotify, and Apple Podcasts.

4. CX Chronicles by Adrian Brady Cesana

One of the top-rated customer experience podcasts, CX Chronicles, is hosted by Adrian Brady Cesana and features weekly interviews with customer-focused business leaders worldwide. It covers themes like leveraging AI in support, improving tech adoption, and fostering a customer-first culture. The podcast dives deep into proven strategies across CX, customer service, success, and inside sales. With over 200 episodes since 2018, it spotlights leaders sharing insights on the Four CX Pillars: Teams, Tools, Process, and Feedback.

Favorite Episodes (Editor’s Pick):

• CX Chronicles Podcast with Ryan Stuart, CEO at Kapiche – This episode discusses the emergence of Voice of Customer (VOC) and its role in the CX/CS landscape.
• CX Chronicles Podcast with Michael Yinger, COO & Co-Founder at Resume Sieve –  This episode provides insights into how companies can improve their candidate recruiting and employee experiences.

Available on:

Google Podcasts, Apple Podcasts, and Spotify

5. The Intuitive Customer by Colin Shaw

Hosted by Colin Shaw and Professor Ryan Hamilton, The Intuitive Customer podcast offers a fresh and engaging take on customer experience. Together, the hosts explore complex topics like customer emotions, hidden motivations, the “Jobs to Be Done” framework, and customer crises. The hosts use humor to make these insights accessible and memorable for listeners.

Favorite Episodes (Editor’s Pick):

• Episode 2: “Revealed!” – This episode delves into the concept of revealing customer emotions and their impact on experiences and actions.
• Episode 10: “Do You Really Understand Your Customer’s Hidden Motivations?” – This episode emphasizes the importance of understanding hidden customer motivations and how the “Jobs to Be Done” framework can help.

Available on:

Apple Podcasts, Spotify, and Listen Notes.

6. Customer Service Academy by Tony Johnson

Hosted by CX expert and award-winning speaker Tony Johnson, Customer Service Academy emphasizes cross-functional collaboration and building a culture of customer experience excellence. The podcast explores how technology can enhance customer interactions, leadership’s role in shaping experiences, and simplifying processes to delight customers. Tony’s common-sense coaching approach helps organizations unlock their full potential in customer service.

Favorite Episodes (Editor’s Pick):

• Smarter Chatbots + AI to Delight Customers With Peter Voss – This episode explores the use of artificial intelligence and chatbots to enhance customer experiences.

• Understanding Customers With Dave Norton – This episode features an interview with Dave Norton of Stone Mantel, who shares insights on understanding customers and building strong relationships.

Available On:

Apple Podcasts, Spotify, and Listen Notes.

7. Women in Customer Success Podcast

Hosted by Marija Skobe-Pilley, the Women in Customer Success Podcast highlights the journeys of women thriving in the specialized field of customer success. Featuring interviews with female CX leaders, consultants, and practitioners, it explores themes like team collaboration, customer behavior, and technology-driven personalization. As part of the Women in CX community, the show champions and empowers women advancing customer experience and technology worldwide.

Favorite Episodes (Editor’s Pick)

• Breaking into Customer Success with Shannon Nishi – This episode discusses how to stand out when applying for a job in customer success.
• Dispelling Career Myths – Margriet Paagman – In this episode, Margriet Paagman shares her insights on dispelling career myths. She also discusses common misconceptions about women in the workplace and provides strategies to overcome them.    

Available on:

Apple Podcasts, Spotify, and Listen Notes.

8. Decoded by Threado

Decoded by Threado is hosted by Sharath Kuruganty, Head of Community at ThreadoHQ. It explores the evolving world of community, support, and leadership through candid conversations with founders and support professionals. The podcast dives into topics like AI in support services, team-building, and innovative community-building strategies. It also fosters an exclusive community for professionals to collaborate, share insights, and learn what truly drives success.

Favorite Episodes (Editor’s Pick)

• Brittany Ferguson: Leading and scaling support teams in the age of AI –  Brittany shares insights on leading and scaling support teams in the era of artificial intelligence.
• Dave Chapman: How to build a proactive customer support team – Dave provides valuable advice on building a proactive and efficient customer support team.

Available on:

Apple Podcasts, Spotify, and  YouTube.

9. Conversations with Zendesk Customer Service Podcast by Zendesk

Hosted by Nicole Sanders, Director of Community at Zendesk, Conversations with Zendesk is a podcast dedicated to supporting the customer experience community. It explores a wide range of topics including messaging channels, self-service, integrations, AI, and no-code solutions. Featuring interviews with industry experts like Donna Haddigan and Brad Harris, the podcast delves into empathy in support, AI adoption, and innovative customer service strategies.

Favorite Episodes (Editor’s Pick)

• Humanizing support at scale with Talkspace with Donna Haddigan –  In this episode, Donna Haddigan talks about integrating empathy and technology in customer support at Talkspace.

• Dispelling Career Myths” with Margriet Paagman – Margriet talks about common career myths and how to overcome them in the customer success industry

Available on:

Apple Podcast, Spotify, YouTube, and RSS Feed.

10. Inside Intercom Customer Service Podcast by Intercom

Hosted by award-winning audio producer Liam Geraghty, Inside Intercom features interviews with CX experts, thought leaders, and Intercom team members covering topics like AI, automation, support, and product design. The podcast’s standout series, Off Script, offers candid conversations with Intercom leadership about their rapid adoption of AI and the transformative journey reshaping their customer service approach.

Favorite Episodes (Editor’s Pick)

• Intercom Off Script: Episode 2: Why voice is the next big thing in customer support — In this episode of Off Script, Des Traynor explores why voice communication is poised to become a major channel in customer support.
• Intercom Off Script: Episode 7: Reflections on the arrival of AI — In the first episode of Off Script, Des Traynor (Intercom’s Chief Strategy Officer) talks a lot about how AI impacts customer service technology.

Available on:

Apple Podcasts, Spotify, and YouTube.

11. Experience This!

Hosted by customer experience experts Joey Coleman and Dan Gingiss, Experience This shares captivating stories of both exceptional and challenging customer experiences. It blends humor with real-world examples and actionable advice. The podcast helps businesses of all sizes learn valuable lessons to improve customer loyalty and journey management.

Favorite Episodes (Editor’s Pick):

• Reading, Resigning, and Retaining – Exploring strategies to retain top talent and keep customer experience teams motivated.
• Super Fans, Super Stars, and Super Answers – Discussing how to create passionate advocates through exceptional customer service.

Available On:

Apple Podcasts, Spotify, Google Podcasts, and Stitcher.

12. Human Duct Tape Show

Jeanne Bliss is a customer experience pioneer and founder of CustomerBliss. On Human Duct Tape, she talks with Chief Customer Officers and CX leaders. They share practical advice on building customer-focused cultures and leading teams around the customer mission. The show is great for executives looking to drive real change in their organizations.

Favorite Episodes (Editor’s Pick):

• Prioritize Customer Dignity: Listen to First-Hand Accounts – A powerful episode emphasizing the importance of treating customers with dignity through real-life stories.
• How Can You Improve Employee Experience Within a Customer-Obsessed Organization? – Discussing strategies to enhance employee experience as a foundation for exceptional customer service.

13. The CX Cast (Forrester)

Forrester is a research company that also hosts the show CX Cast. In the podcast, experts talk about new ideas in customer experience. They discuss things like using technology, AI, keeping customers happy, and making customer journeys easy. This podcast is great for people who work in customer experience and want to learn from research and facts.

Favorite Episodes (Editor’s Pick):

• Practitioner Stories: Zurich Insurance Transforms CX with AI – A real-world case study showing how Zurich Insurance leverages AI to enhance customer experience.
• CX Cast Replay: Paying Employees for CX Is a Bad Idea – An engaging discussion on the pitfalls of incentivizing employees based solely on CX metrics.

Available On:

Apple Podcasts, Spotify, Google Podcasts, and directly on the Forrester website.

14. CCW Digital: A Customer Service Online Platform by Customer Contact Week Digital

Customer Contact Week (CCW) Digital shares news and ideas about customer service and contact centers. Experts and leaders talk about trends, new technology, and how to improve customer experience and manage teams. This podcast is perfect for customer service pros who want the latest tips and advice to run better support operations.

Favorite Episodes (Editor’s Pick):

• EP 159: Shep Hyken on Improving Customer Loyalty – Customer service expert Shep Hyken shares strategies to boost customer loyalty and create memorable experiences.
• EP 158: What Manufacturing Can Teach Us About Customer Service – Lessons from manufacturing on process improvement and delivering consistent customer service.

Available On:

Apple Podcasts, Spotify, Google Podcasts.

15. Customer Secrets

Heather Morgan is a customer experience strategist and author who helps businesses build customer loyalty through storytelling and brand connection. In the Customer Secrets show, Heather interviews entrepreneurs, marketers, and CX leaders to uncover secrets behind successful customer relationships. The show offers practical advice on brand building, customer retention, and creating memorable experiences.

Favorite Episodes (Editor’s Pick):

• 51: The Essence of Typing People – An exploration of understanding customer personalities through typing frameworks to improve communication and service.
• 44: Dealing with Difficult People Using the DISC Model – Practical tips on managing challenging customer interactions using the DISC personality model.
  

Available On:

Apple Podcasts, Spotify, Google Podcasts.

16. Call Center Coach Podcast

Michael J. Tamer has over 25 years of experience in the customer contact industry and is also the author of The Four-Minute Customer. Michael teaches companies worldwide, including the US Senate, about the importance of quality in customer service. On Contact Center Coach, he shares practical advice to help contact center managers and agents improve service and customer experience. His award-winning career makes this podcast a trusted resource for contact center pros.

Favorite Episodes (Editor’s Pick):

• Podcast 147: Six Types of Turnover Sabotaging Your Contact Center – An insightful look into different types of turnover and how they impact contact center performance.
• Podcast 146: Stop Coaching, Listening, Start Living It – Encourages leaders to embody coaching principles for genuine impact.

Available On:

Apple Podcasts, Spotify, Google Podcasts.

17. The Customer Experience Leaders Podcast

Steve Walker is a CX leader and consultant with decades of experience helping organizations build customer-centric cultures and deliver exceptional experiences. On Customer Experience Leader podcast, he talks with top CX professionals from many industries. They share their stories, strategies, and new ideas. The show gives useful advice on leadership, measurement, and trends in CX. It’s great for CX pros and business leaders seeking inspiration and practical tips.

Favorite Episodes (Editor’s Pick):

• All Good Things: A reflective episode discussing the importance of recognizing successes and learning from challenges in the journey of customer experience leadership.
• A Soaring Transformation: An inspiring conversation about driving significant organizational change to improve customer experience and business outcomes.

Available On:

Apple Podcasts, Spotify, Google Podcasts, and the official website.

18. CX Pulse Podcast

Genesys, a global leader in customer experience and contact center solutions, produces CX Pulse to explore emerging trends in customer service, AI, and digital transformation. In the CX Pulse podcast, Genesys experts and guest speakers discuss innovations in CX technology, data-driven customer insights, and strategies to enhance customer engagement. The episodes offer a blend of industry news, expert interviews, and practical tips for CX professionals.

Favorite Episodes (Editor’s Pick):

• Driving Growth Through Exceptional Customer Experiences – Exploring how outstanding CX directly contributes to business growth and competitive advantage.
• How Do CX Leaders Accelerate Decision Velocity with AI? – A deep dive into how AI empowers CX leaders to make faster, smarter decisions.

Available On:

Apple Podcasts, Spotify, Google Podcasts.

19. Voice of the Customer

Produced by Qualtrics, the Voice of the Customer podcast explores how to collect and use customer feedback to improve experiences. It features interviews with CX experts, business leaders, and researchers. They discuss ways to listen to customers and turn their feedback into real improvements. This podcast is ideal for CX professionals who want to better understand customer data and make meaningful changes.

Favorite Episodes (Editor’s Pick):

• Episode 5: Voice of the Customer with Tyson – Tyson shares insights on capturing authentic customer feedback to drive business improvements.
• Episode 4: Voice of the Customer with Aarthi Gonela – Empathy – Aarthi discusses the role of empathy in understanding customer needs and enhancing experiences.

Available On:

Spotify, Apple Podcasts, Google Podcasts.

20. Beyond the Queue: Inside Customer Support

Beyond the Queue is a podcast that talks openly about the real challenges and wins of customer support teams. Hosted by experts and guests, it shares practical tips to improve workflows, boost team morale, and enhance customer experience. The show offers honest conversations and insights from industry pros shaping the future of support. It’s perfect for support leaders, agents, and anyone who cares about great service.

Favorite Episodes (Editor’s Pick):

• How to Improve DEI in Customer Support feat. Jordan Pedraza – Exploring strategies to foster diversity, equity, and inclusion within customer support teams.
• Building a High Velocity Customer Success Program – Practical insights on designing fast-moving, effective customer success initiatives.

Available On:

YouTube (primary platform), Spotify, Apple Podcasts.

21. Radically Personal

Radically Personal is a podcast by Gladly where CEO Joseph Ansanelli talks with customer service leaders from top brands. They share how building deeply personal service cultures helps their companies grow. The podcast highlights how one-to-one connections can create loyal, trusting customer relationships. It’s great for support teams and CX pros who want to improve personalization in their service.

Favorite Episodes (Editor’s Pick):

• Unleashing AI to Scale Happiness and Loyalty at Bark – Exploring how Bark uses AI to enhance customer happiness and foster loyalty.
• Zenni Optical’s 20/20 Vision for Exceptional Customer Service – A look at how Zenni Optical delivers outstanding customer service through innovation.

Available On:

Apple Podcasts, Spotify, Google Podcasts.

22. Customer Service Revolution

John DiJulius is a customer service expert who helps companies change their service culture. On the Customer Service Revolution podcast, he talks with leaders and innovators about how to improve customer service through strong leadership, engaged employees, and fresh ideas. This podcast gives you a perspective on changing how organizations think about service.

Favorite Episodes (Editor’s Pick):

• The Power of Customer Experience Action Statements – Exploring how clear action statements can drive customer service excellence.
• Secret Service: The Power of Personalizing – Discussing the impact of personalization on customer loyalty and satisfaction.

Available On:

Apple Podcasts, Spotify, and Google Podcasts.

23. The Customer Success Podcast

Produced by Gainsight, the CSM Practice Podcast offers best practices and strategies for customer success professionals. Each episode features leaders who talk about onboarding, reducing churn, customer advocacy, and driving growth. It’s perfect for customer success managers and teams who want practical tips to improve retention and increase customer lifetime value.

Favorite Episodes (Editor’s Pick):

• Inside HPE’s Secret Weapon for Customer Success Executive – An inside look at how Hewlett-Packard Enterprise drives customer success through strategic leadership.
• How Emerson Increased Renewals with a Scaled CS Engagement – Exploring the tactics Emerson used to boost renewals and customer loyalty.

Available On:

Apple Podcasts, Spotify, Google Podcasts, and the official website.

24. Press 1 for Nick

Nick Glimsdahl is a customer experience strategist and also the host of Press 1 for Nick. In this podcast, he interviews CX leaders, authors, and even unique guests like a hostage negotiator and top executives from Disney and Home Depot. In each episode, Nick always asks guests about their biggest influences and advice for customer service professionals. The show offers insightful stories, best practices, and valuable lessons.

Favorite Episodes (Editor’s Pick):

• Zoom Is Disrupting Contact Centers and Redefining CX – A deep dive into how Zoom is transforming customer interactions and support technology.
• Effective Client Experience Strategies in Banking with Josh Mahoney – Insights into creating seamless and impactful CX in the banking industry.

Available On:

Apple Podcasts, Spotify, and Google Podcasts.

25. Customer Experience Superheroes

Christopher Brooks, CX Influencer of the Year 2024, hosts the Customer Experience Superheroes podcast. The show shares ideas and stories from top customer experience leaders. With over 50 episodes, it features people and brands doing great work in CX or moving the field ahead. The podcast talks about everything from planning to action and celebrates CX success at all levels. It’s helpful for professionals who want to learn from real examples and improve their own work.

Favorite Episodes (Editor’s Pick):

• CX Superheroes Podcast Series 15, Episode 1: Leading Through Change – Insights on how CX leaders successfully navigate and drive change in dynamic environments.
• Customer Experience Superheroes Series 13, Episode 2 – A deep dive into innovative strategies that push the boundaries of customer experience.

Available On:

Apple Podcasts, Spotify, Google Podcasts, and Buzzsprout.

26. In Good Company with Impact

Chris Ranger, a veteran with over 38 years in digital industries, joins host Dan Jones to explore how client service is evolving in today’s digital world. In Good Company with Impact, they dive into big challenges like whether human-centered service can thrive as AI and technology take on more customer tasks. The podcast focuses on trust, team empowerment, empathy, and leadership growth. It’s perfect for professionals navigating technology and human connection while learning about leadership, team development, and change.

Favorite Episodes (Editor’s Pick):

• The future of Client Service: In this episode of In Good Company with Impact, Dan Jones explores how businesses can balance AI-driven automation with human empathy to build trust in client service.
• Customer VS Employee Experience with Will Gibson – In this episode, Dan Jones talks with Will Gibson about the interplay between customer and employee experience, emphasizing how improving one positively impacts the other. 

Available On:

Apple Podcasts, Spotify, Google Podcasts, and the official website.

27. Creating Disney Magic – Podcast

In the Creating Disney Magic podcast, Lee Cockerell, former Executive Vice President of Operations at Walt Disney World, shares his wisdom from years of leadership experience. Alongside host Jody Maberry, he discusses how to apply lessons in leadership, management, and customer service to create magical moments in any organization. The podcast offers practical advice for customer-facing professionals looking to inspire and delight.

Favorite Episodes (Editor’s Pick):

• Don’t Give Customers a Reason to Visit Your Competitor – A discussion on proactive strategies to retain customers and outshine competitors.
• Responding to Bad Customer Reviews – Practical advice on handling negative feedback with grace and turning it into an opportunity.

Available On:

Apple Podcasts, Spotify, Google Podcasts.

28. Practical AI: The Capacity for Good | Podcast on Spotify

In Practical AI, Chandra Khatri and Daniel Whitenack explore the positive side of artificial intelligence. They talk with experts about how AI and automation improve customer support and experience. The podcast shares real stories of how AI helps people and makes a positive impact. It’s great for customer service pros who want to learn how AI can be used responsibly to create better customer interactions.

Favorite Episodes (Editor’s Pick):

• AI for Customer Support: Real-World Applications – How AI technologies are being practically applied to improve customer support and deliver personalized experiences.
• Building Ethical AI: Trust and Transparency – A discussion on the importance of ethics, transparency, and trust in AI deployment.

Available On:

Spotify, Apple Podcasts, Google Podcasts.

29. Customerland

Customerland is a show that explores how to get more customers, keep them, and understand what makes them tick. Hosted by CX expert John DiJulius, the podcast features experts, technologies, and sometimes actual customers sharing their stories. It offers practical tips for CX pros, loyalty marketers, brand owners, and anyone passionate about customer service, CRM, and personalization. It’s a go-to podcast for those who want to learn how to deepen customer loyalty and create meaningful experiences.

Favorite Episodes (Editor’s Pick):

• Customer Experience as a Force for Good – Exploring how companies can leverage CX to make a positive impact beyond business goals.
• How Pega Is Reimagining Customer Engagement Through AI – A deep dive into innovative AI-driven strategies transforming customer engagement.

Available On:

Apple Podcasts, Spotify, Google Podcasts, and the official website.

30. The Service Design Show

Hosted by service design expert Jesse Grimes, the Service Design Show podcast helps service designers and CX pros create meaningful, customer-focused experiences. It shares insights, interviews, and stories to inspire organizations to use service design as a key to business success. The show is perfect for anyone passionate about improving customer journeys with design methods.

Favorite Episodes (Editor’s Pick):

• Think About the Journey, Forget About the Map – A conversation about using empathy as a cornerstone of service design to drive meaningful innovation.
• Why Feedback, Conflict, and Self-Awareness Are Key to Service Design – Exploring how personal and team dynamics influence the effectiveness of service design projects.

Available On:

Apple Podcasts, Spotify, Google Podcasts, and the official website.

31. The Delighted Customers Podcast with Mark Slatin

The Delighted Customer Podcast offers practical insights and expert advice on customer experience. Hosted by Mark Slatin, it is ranked among Apple’s Top 20 Management podcasts in the U.S. and featured in Forbes. The show shares inspiring stories and tips to help leaders make a positive impact and improve customer experience.

Favorite Episodes (Editor’s Pick):

• Measuring the True Cost of Negative Customer Experiences – A deep dive into how poor customer experiences impact business performance and what leaders can do about it.
• It’s Not About the Coffee: A Starbucks President’s Approach to Customer Experience – Insights from a Starbucks executive on building a customer-centric culture beyond product quality.

Available On:
Apple Podcasts, Spotify, Google Podcasts.

32. REALLY Know Your Customer

Growing your company is a top priority, but often a gap exists between what CEOs plan and what customers want. This gap slows growth and risks your business. Hosted by Betsy Westhafer and Tony Bodoh, REALLY Know Your Customer podcast helps C-suite leaders close that gap. They share insights from top executives on aligning strategy, promises, and customer experiences to build loyalty and drive growth. If you want to better understand your customers and lead your company to lasting success, this podcast is for you.

Favorite Episodes (Editor’s Pick):

• Leading with Customer Empathy – A deep dive into how empathy drives customer-centric leadership and builds lasting trust.
• Customer Insights That Transform Businesses – Discussing the power of actionable customer insights in shaping successful business strategies.

Available On:

Spotify, Apple Podcasts, Google Podcasts.

33. Unchurned by Patrick Campbell

Patrick Campbell, CEO of ProfitWell, hosts Unchurned, a top podcast about customer success and subscription growth. The show shares strategies to reduce churn, boost retention, and increase revenue through better customer engagement. Patrick and guests discuss trends, practical tips, and real stories to help subscription businesses succeed. It’s perfect for customer success managers, founders, and growth leaders focused on improving customer loyalty.

Favorite Episodes (Editor’s Pick):

• How GitHub Drives Measurable Customer Outcomes and Growth – An in-depth look at GitHub’s strategies for delivering measurable value and driving customer growth.
• Defining the CS Playbook: Philosophy to Balance Scalability and Personalization – Exploring how to create customer success programs that balance scale with a personalized approach.

Available On:

Apple Podcasts, Spotify, Google Podcasts.

34. Doing CX Right Podcast

Hosted by CX strategist Stacy Sherman, Doing CX Right is a practical and insightful podcast helping organizations improve their customer experience. Each episode features conversations with CX professionals and thought leaders who share real-world stories, strategies, and tips for delivering exceptional customer journeys. Whether you’re just starting your CX journey or looking to deepen your expertise, this podcast provides actionable guidance to help you create lasting customer loyalty.

Favorite Episodes (Editor’s Pick):

• Dollars and Sentiment: Measuring the Real Impact of CX – Exploring how to quantify the true financial and emotional effects of customer experience initiatives.
• Both-And Thinking: Embracing Conflicts to Solve Complex CX Problems – Discussing how embracing conflicting perspectives can lead to innovative CX solutions.

Available On:

Apple Podcasts, Spotify, Google Podcasts, and the official website.

35. CX Conversations by Rachel French

CX Conversations is a podcast about how businesses use customer experience to grow and build lasting connections. It shares stories from brands you know and experts who provide practical advice across industries. The show covers business, marketing, and CX topics, helping listeners learn how to drive revenue and deepen customer relationships. It’s hosted and produced by Kustomer, making it a great resource for professionals focused on growth in today’s fast-changing world.

Favorite Episodes (Editor’s Pick):

• The Power of Identification to Build Employee Engagement – Exploring how fostering a sense of identity can boost employee motivation and performance.
• Transformation in Customer Service with Crispin Browne – A discussion on evolving customer service strategies and driving meaningful change.
  

Available On:

Apple Podcasts, Spotify, Google Podcasts.

36. The Contact Centre Podcast

Ian Moyse is a customer experience and contact center expert. On Contact Center Podcast, he interviews leaders and innovators to discuss best practices, new technologies, and ways to improve customer service and operations. It’s ideal for contact center managers and CX pros who want to stay updated and learn practical tips to boost support.

Favorite Episodes (Editor’s Pick):

• Improving Customer and Agent Experience in the New Normal – Strategies to enhance both customer and agent experiences in the evolving contact center landscape.
• Dealing with Challenging Customers – Practical advice on managing difficult customer interactions effectively.

Available On:

Apple Podcasts, Spotify, Google Podcasts.

37. Punk CX: Customer Experience

Hosted by Adrian Swinscoe, Punk CX is a bold and thought-provoking podcast that challenges conventional customer experience strategies. With a fresh perspective and candid conversations, Adrian inspires CX professionals and leaders to break the mold and create meaningful, impactful experiences that truly resonate with customers.

Favorite Episodes (Editor’s Pick):

• Interview with Jochem van der Veer – A conversation about customer obsession and innovative CX leadership.
• Interview with Marcelo Calbucci – Exploring data-driven customer experience strategies and digital transformation.

Available On:

Apple Podcasts, Spotify, Google Podcasts, and Pod.co.

38. Retain: The Customer Retention Podcast

Lauren DeSouza hosts Retain, a podcast about the power of keeping customers. With help from marketing experts, she explores how companies use retention strategies to keep customers coming back. The show breaks down customer retention and shares real stories from international businesses. It’s a great show if you work in customer success or support teams and want insights on how to reduce churn.

Favorite Episodes (Editor’s Pick):

• Customer Feedback Specialist: The Value of Listening – Discussing how effective customer feedback can drive meaningful business improvements.
• Shopify Expert: Why You Need to Personalize, When to Automate – Insights on balancing personalization with automation to enhance customer experience.
  

Available On:
Apple Podcasts, Spotify, Google Podcasts.

Which Customer Service Podcast Will You Check Out First?

Customer service podcasts present a great opportunity to expand your knowledge about the industry’s latest developments, trends, strategies, you name it. The best part is that they help you do this without having to spend dedicated time and effort. Like I mentioned before, you can listen to any of the above podcasts on a morning run or during a workout. 

And the returns are exponentially higher. 

You get to listen to experts who’ve got decades of experience behind them take you through real-life examples of what works, and what doesn’t. That kind of information is very hard to find otherwise, for free. Hope you were able to pick one episode from one of the above podcasts to get started with.