
10 Knowledge Base Article Templates to Reduce Support Tickets and Costs
A knowledge base is important for organising & managing business information. Here are the 10 best Knowledge Base article templates you’ll need.

A knowledge base is important for organising & managing business information. Here are the 10 best Knowledge Base article templates you’ll need.

Support leaders usually switch tools when basic work starts breaking. This means that the first response times slip, ownership gets unclear, and agents spend more

Can you have multiple Google accounts? (quick summary): Yes. Google doesn’t limit how many accounts you can create, each just needs a unique email address

Want to get more out of Gmail? In this article, we have hand-picked some of the best Google Chrome extensions for managing emails.

Explore 10 engaging product update email templates in our latest blog post. Designed for various product update scenarios, these templates ensure your customers are well-informed and engaged.

Product reviews are a valuable source of social proof for businesses. These online reviews can help you increase sales, boost customer trust, and improve your

Imagine you get a call from a customer requesting a custom-made pink laptop with built-in karaoke speakers or asking if you can deliver their order

When you want to distribute and share responsibility among team members, the Google Collaborative Inbox does a shoddy job. Learn what to do instead.
Gmail filters 101: Everything you’ve always wanted to know about creating and using Gmail filters to manage emails effectively.

HubSpot Service Hub has built a reputation for integrating ticketing, automation, and CRM tools into a single support platform. But it’s far from the only
Hiver is the Best Help Scout alternative that lets you deliver stellar customer service right from Gmail

Sales and marketing should work together, but too often, reps are left scrambling for the right resources in the middle of a deal. A prospect

When customers ask for things like password resets, billing updates, or order tracking, most teams handle them the same way: an agent replies with the

Learn how to map the employee experience journey, from onboarding to exit. Discover unique strategies to improve engagement, retention, and workplace culture.

Discover the various types of employee benefits, their importance, and how they enhance workplace satisfaction and productivity.

Discover what customer experience automation (CXA) is and how it transforms customer interactions. Learn practical strategies and examples to improve CX with automation.

Learn what customer experience design is, why it matters, and how to create seamless, engaging customer journeys. Get expert tips and best practices.

Discover 25 engaging remote team-building activities designed to boost collaboration, morale, and productivity. Fun ideas for sales, customer support, and new teams!

Explore the key differences between customer success and customer experience, and learn which one matters more for your business’s growth and customer loyalty.

Learn what customer connection means and explore 20 actionable ways to connect with your customers. Build trust, loyalty, and long-lasting relationships.
Thanks for subscribing!
based on 2,000+ reviews from
Add Hiver’s extension to your Gmail from the Chrome Webstore
Log in to the extension to grant necessary permissions
Enjoy your 7-day free trial of Hiver
Hiver offers the best experience on your desktop or laptop browser. Switch devices and download our extension from the Chrome Web Store to start using Hiver.
Try Hiver Omni. It runs right in your browser, with no extension to install.
The web app is currently under development—we’ll notify you as soon as it’s live.
In the meantime, you can get started with your 7-day free trial by downloading our Gmail extension.
No credit card needed
Support customers across channels in one dedicated platform.
Support customers from shared inboxes like info@ right from Gmail.
By signing up for a free trial, you agree to our Terms and that you have read our Privacy Policy
I’m good
john@acme.com
While creating your password, ensure it has:
Connect with our customer champion to explore how teams like you can leverage Hiver.
An email with the session details is on its way to your inbox. We can’t wait to connect with you!
Meanwhile, here’s how you can learn more about Hiver:
No worries! You can choose a time below, and one of our experts will contact you shortly.