Skip to content
AI for your customer service team to do more with less
Empower your support team with AI-powered drafts, instant email summaries, and reply suggestions for faster responses, better organization, and exceptional service.
Unlimited users on Free plan ✦ No credit card needed
Trusted by 10,000+ Customer service, Finance & IT teams
Supercharge customer support with AI
Respond faster to queries
Summarize long conversations instantly to get the full context, and use smart templates to speed up your response times.
Improve team efficiency
Use AI to close non-actionable emails and draft quick, polished replies—saving time and boosting your team’s resolution speed.
Easily start chat conversations
Improve your first response times with AI-suggested replies for every new conversation. Save time and keep every interaction engaging.
Deliver customer service faster, smarter,
and at scale with AI
Compose clear and concise responses
Help your team write impactful, on-brand responses with AI Compose. Use custom prompts to guide messaging, refine grammar, adjust tone, and enhance clarity—all without switching tools.
Summarize conversations for faster context
Turn long email threads into concise summaries for smoother hand-offs and faster resolutions. Teams get the context they need to respond effectively, while supervisors can quickly grasp context during escalations and make informed decisions.
Auto-close non-actionable conversations
Improve your team’s efficiency by auto-closing ‘thank you’ responses. No more wasting time manually closing irrelevant conversations—keep metrics accurate, workflows smooth, and SLAs on track.
Get intelligent template suggestions
Harvey, Hiver’s AI bot, analyzes queries and recommends the best templates for your agents to respond faster. Need a personal touch? Customize the suggestions to craft responses that feel tailored and authentic.
Easily start conversations
Kick-off conversations effortlessly with AI Openers, which suggest up to three thoughtful replies as soon as a customer starts a chat. Save time, respond faster, and ensure smooth, engaging interactions from the start.
Hiver’s powerful AI features to
help your team do more with less effort
AI Compose
Improve responses by altering the tone, spelling, grammar, and length.
AI Summarizer
Turn long emails into short notes for faster handoffs and resolutions.
AI Openers
Get quick AI suggestions to help you start conversations with customers.
Harvey - The AI Bot
Automatically Identify and close conversations with “Thank you” responses.
Workflows
Triage, assign, and monitor tickets automatically with rule-based automation.
Integrations
Connect with 100+ apps to bring in customer data and manage tasks inside Hiver.
Auto-responders
Automatically respond to new queries, send follow-ups, and notify unavailability.
Schedule automation
Schedule notifications and actions to never miss follow-ups or deadlines.
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email resolution time
90%
increase in productivity
65%
reduction in resolution times
100%
SLA success
rate
100%
increase in
productivity
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email
resolution time
“We scrolled through inboxes weekly, to ensure nothing was missed. Missing even one email leaves a bad taste for learners. Hiver ensures that doesn’t happen.”
Emma Minnis, Interim Manager of Student Success
90%
increase in
productivity
“Our team operates more seamlessly with Hiver, leading to less back-and-forth. This has improved our accuracy and speed in processing vendor payments.”
Jill Tarnoff, Sr. AP Specialist at Ping Identity
65%
reduction in
resolution times
“I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster”
David Pinto, Business Development
100%
SLA success
rate
“Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!”
Luke Thompson, Co-owner
100%
increase in
productivity
Frequently Asked
Questions
How does the 7-day free trial work?
When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Which features can I use during the trial?
You get access to the Elite plan during your trial, which means you can use Hiver without any limits, and can also experience the best support we have to offer.
What happens at the end of my trial period?
If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can re-activate your account by upgrading within 7 days from the date of the end of your trial.
Do I need a credit card to sign up?
No, you do not. You will only be required to produce your credit card information when you upgrade to a paid subscription.
How do I import my existing emails to my Hiver shared inbox?
If you’d like your emails to be imported to your Hiver shared inbox, please write to us on support@hiverhq.com and we will assist you with the process. The duration of the import process depends on the number of emails to be imported.
Do I need to pay for all the users in my Google or Outlook account?
No. You just pay for the users you enable to access Hiver. You can control this from within Hiver and change the users at any time. If you add new users to your Google or Outlook account, you can easily add them to Hiver.
Step into the future of customer service with AI
Get unlimited users on the Free plan ✦ No credit card needed
