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AI-powered Live Chat and Chatbots for instant,
on-demand support
Deliver conversational customer support with a live chat widget that’s powered by AI-suggested responses and smart chatbots.
Unlimited users on Free plan ✦ No credit card needed
Trusted by 10,000+ Customer service, Finance & IT teams
Live Chat that helps you scale, collaborate,
and respond faster
Instantly support customers
Add a branded live chat widget to your site or app and offer instant, real-time support.
Handle high query volumes
Enable self-serve for your customers—AI and help articles handle queries so your team doesn’t have to.
Reply faster with less effort
Chatbots collect context and route queries while agents respond faster with AI and canned responses.
Deliver 24x7 conversational customer support
with AI assistance
Automate service with AI and Chatbots
Help customers find answers instantly with customizable Chatbots. When needed, seamlessly hand over to agents for quick resolutions. Enhance the experience by embedding help articles directly in the chat widget.
Deliver seamless Live Chat support
Make every live chat interaction seamless. Capture customer details upfront, assign owners to chat queries, and track progress effortlessly. Stay updated in real time with the mobile chat app and push notifications.
Optimize workload and boost team productivity
Stay on top of every chat with smart alerts, automated assignments, and agent availability settings. Start conversations and respond faster with AI-powered suggestions and pre-built templates.
Gain insights to enhance team performance
Improve team performance with chat analytics on volume, workload, and response times. Gather customer feedback with post-chat CSAT surveys. Use chat transcripts to share context and conversation history with teams and visitors.
Turn customer queries into instant resolutions with AI
Provide customers with real-time, accurate resolutions through AI Agents that are available 24/7. Train AI Agents on custom knowledge sources so they can interpret customer intent, clarify ambiguities, and respond with complete context, ensuring customers get the information they need without waiting.
Design structured flows to reduce handle time
Guide customers through structured, step-by-step flows that collect key details, classify their issue, and route conversations. Capture all the context your agents will need before conversations reach them, all without writing a single line of code.
Unleash the full potential of live chat support
Auto-assignment
Auto-assign chats to agents in a round-robin manner or to the first responder.
Chatbots
Enhance self-service with AI Chatbots instantly resolving repetitive queries.
Help articles
Save time by answering FAQs through help articles within the chat widget.
Nudges
Grab visitors’ attention with time-triggered chat pop-outs to drive engagement.
Business hours
Manage availability and fall back to email inquiries during non-business hours.
Transcripts
Share transcripts to collaborate with other teams or website visitors as logs.
AI Openers
Get quick AI suggestions to help you start conversations with customers.
Pre-chat form
Capture your web visitor’s contact information to initiate timely follow-ups.
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email resolution time
90%
increase in productivity
65%
reduction in resolution times
100%
SLA success
rate
100%
increase in
productivity
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email
resolution time
“We scrolled through inboxes weekly, to ensure nothing was missed. Missing even one email leaves a bad taste for learners. Hiver ensures that doesn’t happen.”
Emma Minnis, Interim Manager of Student Success
90%
increase in
productivity
“Our team operates more seamlessly with Hiver, leading to less back-and-forth. This has improved our accuracy and speed in processing vendor payments.”
Jill Tarnoff, Sr. AP Specialist at Ping Identity
65%
reduction in
resolution times
“I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster”
David Pinto, Business Development
100%
SLA success
rate
“Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!”
Luke Thompson, Co-owner
100%
increase in
productivity
Frequently Asked
Questions
What is live chat in customer support?
Live chat in customer support is a conversational tool that allows businesses to interact with customers on their website or mobile app in real-time. It’s about providing immediate assistance and answers, without little to no wait time. Hiver’s live chat software, in particular, is easy to set up. Teams can manage chat interactions without leaving their inbox, eliminating the need to switch between tools or learn new software.
Why is Hiver the best free live chat software?
Hiver is the best free live chat software because it integrates seamlessly with your inbox. Your teams can provide real-time assistance without learning complicated software or extensive training. Its forever-free plan includes essential features like ticketing, knowledge base integration, and Slack integration, making it a perfect solution for small businesses looking to streamline their customer support at zero cost.
How does Hiver's Live Chat with Chatbots enhance agent productivity and customer support efficiency?
Hiver’s live chat with chatbot for customer support boosts agent productivity by automating routine questions and sorting conversations for human attention, thereby allowing agents to concentrate on complex issues. This not only reduces wait time but also improves customer support efficiency by offering instant responses and personalized service when agents take over.
Can I use Chatbot for customer support?
Yes, chatbots can be used for customer support to provide instant responses and 24×7 support. Hiver’s chatbot for customer support streamlines the handling of common queries by offering accurate assistance based on predefined rules and triggers.
What is a rule-based Chatbot for customer support?
A rule-based chatbot for customer support is a bot that responds to customer inquiries based on a set of predefined rules and scenarios. Hiver’s rule-based chatbot enhances this by offering tailored 24×7 assistance, efficiently managing customer interactions with high-quality support.
How customizable is Hiver's Live Chat feature, and can it align with our brand identity?
Hiver’s live chat for customer support is highly customizable, allowing you to align it with your brand identity by adding your company logo, adjusting the chat widget’s color, and tweaking the welcome message. These options promote brand awareness and ensure a consistent brand experience for customers interacting with the chat.
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customers in real time
Get unlimited users on the Free plan ✦ No credit card needed
