Skip to content
Build dynamic Automations with Custom Objects
Bring key customer data from your CRM or other external sources into Hiver, and use it to power your Automation.
Unlimited users on Free plan ✦ No credit card needed
Trusted by 10,000+ Customer service, Finance & IT teams
One source of truth. One dynamic rule.
Zero manual work.
Get full customer context, instantly
Access key customer data, such as account-to-owner mapping and tags, right inside Hiver. No need to check external systems.
Automate actions for faster response
Triage, route, and tag conversations automatically using a dynamic customer data-powered rule. Ditch multiple repetitive rules and manual work.
Keep workflows future-proof
When account ownership or tags change, update the data within Hiver. All workflows will continue to work, with no edits or disruptions.
Leverage external customer data in Hiver to
build powerful workflows
Bring your customer data into Hiver
Upload key data associated with your customer account, such as account owners or tags, from your CRM or other external sources, into Hiver as a Custom Object.
Access all your customer conversations in one place
Missing essential context because customers write to their account owners instead of the shared email address?
Use the account-to-owner mapping in a Custom Object to automatically move emails from known customers in Individual team members’ inboxes into the right Shared Inbox. Enhance visibility, collaboration, and tracking in one go.
Triage using a single dynamic Automation
Build your Automation with Custom Object data to assign automatically and tag emails instantly. Whether you manage 10 customers or 500, you don’t need to create separate rules for each account-to-owner mapping—just one dynamic rule does the job.
When mappings change, just update the Custom
Object—your automation stays up-to-date with zero rework.
Powerful Automations to help your customer
service team stay agile
Auto-responders
Automatically respond to new queries, send follow-ups, and notify unavailability.
Integrations
Connect with 100+ apps to bring in customer data and manage tasks inside Hiver.
Alerts and reminders
Stay on track with SLA alerts and auto-reminders for timely replies.
Chatbots
Enhance self-service with AI Chatbots instantly resolving repetitive queries.
Timed automations
Schedule notifications and actions to never miss follow-ups or deadlines.
Scheduled reports
Continuously improve support with scheduled reports and exports.
Spam filters
Auto-close spam and junk chats to keep your support queue clean.
CSAT
Measure customer satisfaction by collecting feedback through surveys.
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email resolution time
90%
increase in productivity
65%
reduction in resolution times
100%
SLA success
rate
100%
increase in
productivity
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email
resolution time
“We scrolled through inboxes weekly, to ensure nothing was missed. Missing even one email leaves a bad taste for learners. Hiver ensures that doesn’t happen.”
Emma Minnis, Interim Manager of Student Success
90%
increase in
productivity
“Our team operates more seamlessly with Hiver, leading to less back-and-forth. This has improved our accuracy and speed in processing vendor payments.”
Jill Tarnoff, Sr. AP Specialist at Ping Identity
65%
reduction in
resolution times
“I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster”
David Pinto, Business Development
100%
SLA success
rate
“Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!”
Luke Thompson, Co-owner
100%
increase in
productivity
Frequently Asked
Questions
How does the 7-day free trial work?
When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Which features can I use during the trial?
You get access to the Elite plan during your trial, which means you can use Hiver without any limits, and can also experience the best support we have to offer.
What happens at the end of my trial period?
If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can re-activate your account by upgrading within 7 days from the date of the end of your trial.
Do I need a credit card to sign up?
No, you do not. You will only be required to produce your credit card information when you upgrade to a paid subscription.
How do I import my existing emails to my Hiver shared inbox?
If you’d like your emails to be imported to your Hiver shared inbox, please write to us on support@hiverhq.com and we will assist you with the process. The duration of the import process depends on the number of emails to be imported.
Do I need to pay for all the users in my Google or Outlook account?
No. You just pay for the users you enable to access Hiver. You can control this from within Hiver and change the users at any time. If you add new users to your Google or Outlook account, you can easily add them to Hiver.
A helpdesk that doesn't feel
clunky. Try Hiver for free.
Get unlimited users on the Free plan ✦ No credit card needed
