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Zoho Desk vs Hiver
Ditch the clunky software
Say hello to Hiver — and compare how our AI, ticketing, and workflows make customer service incredibly easy.
Get unlimited users on the Free plan ✦ No credit card needed
Trusted by 10,000+ Customer service, Finance & IT teams
based on 2,000+ reviews from
From ease of use to pricing, Hiver outshines Zoho Desk
Do more with Hiver—effortlessly and faster.
- Unify support channels like email, live chat, voice, SMS, WhatsApp, socials and apps in one place — no toggling, no tabs.
- Channels are split across modules — agents switch tabs to manage email, chat, voice, and more, slowing things down.
- Get started in minutes with a modern, intuitive interface — no training required. Easily drive org-wide adoption.
- Complex setup and UI require months to implement, train, and use.
- 24/7 support, onboarding, and training — included in every plan, at no additional cost.
- Pay extra for 24/7 support.
- Avail a free plan with unlimited users. Get transparent and flexible pricing with advanced features available as add-ons.
- Free plan has limited functionality. Access to advanced features require an upgrade to a higher plan.
- Bring context from tools like Salesforce, NetSuite, Jira, and 100+apps — deliver personalized service and resolve faster without tab-hopping.
- Integrations are not customizable, and Zoho Desk supports only a limited number of apps.
- Hiver AI helps agents draft replies, triage and route conversations, and automatically respond to all support queries. Easily setup AI in under 10 minutes.
- AI features are scattered across modules and take time to configure. You’ll need multiple workflows to see real value.
- Collaborate effortlessly — assign conversations, loop in teammates, and track ownership without tickets or CCs.
- Difficult to collaborate. Constantly requires switching between inbox and Zoho Desk to manage customer service.
- Unify support channels like email, live chat, voice, SMS, WhatsApp, socials and apps in one place — no toggling, no tabs.
- Get started in minutes with a modern, intuitive interface — no training required. Easily drive org-wide adoption.
- 24/7 support, onboarding, and training — included in every plan, at no additional cost.
- Avail a free plan with unlimited users. Get transparent and flexible pricing with advanced features available as add-ons.
- Bring context from tools like Salesforce, NetSuite, Jira, and 100+apps — deliver personalized service and resolve faster without tab-hopping.
- Hiver AI helps agents draft replies, triage and route conversations, and automatically respond to all support queries. Easily setup AI in under 10 minutes.
- Collaborate effortlessly — assign conversations, loop in teammates, and track ownership without tickets or CCs.
- Channels are split across modules — agents switch tabs to manage email, chat, voice, and more, slowing things down.
- Complex setup and UI require months to implement, train, and use.
- Pay extra for 24/7 support.
- Free plan has limited functionality. Access to advanced features require an upgrade to a higher plan.
- Integrations are not customizable, and Zoho Desk supports only a limited number of apps.
- AI features are scattered across modules and take time to configure. You’ll need multiple workflows to see real value.
- Difficult to collaborate. Constantly requires switching between inbox and Zoho Desk to manage customer service.
Easy-to-use and powerful customer service software
Deliver stellar omnichannel customer support
Easily manage communication channels like email, chat, voice, SMS and WhatsApp from a single platform that looks and feels like your inbox.
Leverage AI to draft or refine messages automatically for a perfectly polished response.
Enable effortless self-service
Level up your customer service by enabling
self-service with AI-powered Chatbots, Knowledge base, and Customer Portal.
Smart inboxes built for collaboration
Hiver helps you manage conversations across channels by letting you triage and assign clear ownership without the need for CCs and forwards.
Automate the gruntwork and integrate all your apps
Use the power of workflows and AI to route messages to the right team member, categorize them automatically, and ensure ensure every conversation is responded to on time.
Connect your favorite apps like Salesforce, Jira, NetSuite, and more to handle all your tasks without leaving Hiver.
Make decisions with
data-driven insights
Track key metrics like agent workload, response time, resolution time, customer feedback and more to improve customer service.
The complete customer service platform
Shared Inbox
Organize, assign, and track queries efficiently to ensure nothing gets missed.
Workflows
Triage, assign, and monitor tickets automatically with rule-based automation.
AI Copilot
Let AI deliver instant resolutions based on past context.
Integrations
Connect with 100+ apps to bring in customer data and manage tasks inside Hiver.
Analytics
Get insights to improve support with built-in reports and dashboards.
Collision detection
Avoid duplicate responses by seeing who is working on a conversation in real-time.
SLAs
Ensure timely responses and resolutions with real-time alerts and reminders.
CSAT
Measure customer satisfaction by collecting feedback through surveys.
Explore why customers love Hiver
Logistics
With Hiver, I always know where an issue stands—and we no longer miss emails. It’s like having an extra person on my team.
Nathan Strang
Ocean Freight Operations Manager, Flexport
Business service
With Hiver, we’re finally having real conversations with our customers. No ticket numbers, no robotic emails—just personal, human interactions.
Scott Gellatly
General Manager, itGenius
Manufacturing
250%
Increase in efficiency
Business Services
23hrs
saved per month
Real Estate
Searching for old emails is part of the job. Hiver’s search works with Gmail’s, so we find exactly what we need—quickly and accurately.
Jarrett Lau
CEO, Green Ocean Property Management
Business Services
138hrs
saved per month
healthcare
Ridiculously easy to use. Hiver gives you all the helpdesk essentials—without the training, hassle, or leaving the Gmail interface.
Luke Thompson
Co-owner, Visiting Angels
Healthcare
634hrs
saved in a month
Hiver vs Zoho Desk
Still not convinced? Go through our detailed comparison to know why you must choose Hiver over Zoho Desk.
Frequently Asked
Questions
How does the 7-day free trial work?
When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Which features can I use during the trial?
You get access to the Elite plan during your trial, which means you can use Hiver without any limits, and can also experience the best support we have to offer.
What happens at the end of my trial period?
If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can re-activate your account by upgrading within 7 days from the date of the end of your trial.
Do I need a credit card to sign up?
No, you do not. You will only be required to produce your credit card information when you upgrade to a paid subscription.
How do I import my existing emails to my Hiver shared inbox?
If you’d like your emails to be imported to your Hiver shared inbox, please write to us on support@hiverhq.com and we will assist you with the process. The duration of the import process depends on the number of emails to be imported.
Do I need to pay for all the users in my Google or Outlook account?
No. You just pay for the users you enable to access Hiver. You can control this from within Hiver and change the users at any time. If you add new users to your Google or Outlook account, you can easily add them to Hiver.
A Zoho alternative that is designed
for customer delight.
Get unlimited users on the Free plan ✦ No credit card needed
