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product updates
8 posts
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6 min read    |     Product Updates
Hiver Product Updates: A 2022 Digest (and What Lies Ahead in 2023)
From becoming a multichannel product to building unified in-product integrations, here is everything we did at Hiver in 2022 to...
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4 min read    |     Product Updates
Hiver Updates: Notification Enhancements, Emojis in Notes, and More
We’re back with some exciting product updates from the Hiver town! The last quarter has been focused on introducing nifty...
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5 min read    |     Product Updates
Hiver Product Updates: A 2020 Digest (and What Lies Ahead in 2021)
From enhanced automations to our all-new mobile app, here’s everything we did at Hiver to enable you to serve your...
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3 min read    |     Product Updates
Hiver Updates: Custom Reports, Workload Distribution & More!
Hey Hiver towners! We’re back with yet another set of product updates – a bunch of features that will help you cut the...
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2 min read    |     Product Updates
Shared Drafts for Gmail
Shared drafts enables you and your teammates to coordinate on a reply, save email ping pongs.
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3 min read    |     Customer Service
Hiver Updates: Add WhatsApp as a Customer Service Channel with Hiver
Customers love convenience, familiarity, and speed. Businesses that proactively offer these and engage with customers...
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5 min read    |     Product Updates
Hiver Updates: New Zapier & AWS S3 Connectors, Auto-assign to Responder, Mobile App Facelift, and more!
The third quarter of 2021 has been an eventful spectrum of releases for our product – Auto-assign to Responder, AWS S3...
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4 min read    |     Product Updates
Hiver Updates: Dark Mode on Mobile, Search Email Body in Automations, Track Missing Conversations, and More!
When choosing what to build next, a great source of inspiration is the voice of our customers. The conversations we have with our...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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