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Our thoughts on customer service, team collaboration and productivity

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49 posts
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3 min read    |     Customer Service
11 Interesting Facts About Email you Probably Didn’t Know
Emails today are the backbone of all business and professional communication. It’s ingrained deeply in our daily lives. Looking...
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6 min read    |     Customer Service
How to Integrate QuickBooks with Gmail?
Discover the step-by-step guide to effortlessly integrate QuickBooks with Gmail. Streamline and manage your finances.
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11 min read    |     Google Workspace
Google Workspace for Business Pricing: Which Plan Should I Choose?
Google Workspace for Business offers a custom professional email and multiple collaboration tools such as Meet, Docs, and more....
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15 min read    |     Collaboration & Productivity
Decoding Gmail Analytics: Measure Your Email Performance
​​Unravel the power of Gmail Analytics. Understand essential metrics to track, top tools to check out, and common...
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11 min read    |     Customer Service
15 Engaging Welcome Email Templates for New Customer Onboarding
Welcome email templates for new customers are a great way to set a good first impression, introduce them to your product or...
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21 min read    |     Email Management
Gmail Filters 101: Your Definitive Guide To Gmail Filters
Gmail filters 101: Everything you’ve always wanted to know about creating and using Gmail filters to manage emails...
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15 min read    |     Collaboration & Productivity
Everything You Need to Know About Global Help Desks
A comprehensive guide to setting up global help desks: Explore all about their benefits, challenges, and essential components.
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7 min read    |     Customer Service
5 Steps to Improve Higher Education Customer Service
In this blog post, we give you a five-step checklist to improve higher education customer service.
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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