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Our thoughts on customer service, team collaboration and productivity

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Gmail
49 posts
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15 min read    |     Collaboration & Productivity
10 Gmail Templates to Improve Customer Experience in 2024
Discover how personalized emails can enhance CX, and examples of how you can use Gmail templates to level up your customer...
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6 min read    |     Customer Service
Why Hiver Is The Best Groove Alternative
Hiver is the best GrooveHQ alternative that lets you deliver stellar customer service right from Gmail
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1 min read    |     Company news
Hiver’s Commitment to Frontline Businesses During COVID-19
As a young SaaS company based out of India, our response to COVID-19 in the last month changed from wait-and-watch to overnight...
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7 min read    |     Collaboration & Productivity
10 Engaging Product Update Email Templates
Explore 10 engaging product update email templates in our latest blog post. Designed for various product update scenarios, these templates ensure your customers are well-informed...
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9 min read    |     Customer Service
Customer Service Automation: Without Losing the Human Touch
Customer Service Automation can help businesses improve efficiency and reduce costs. In this post, we tell you how you can...
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3 min read    |     Customer Service
Mastering Email Management for Lawyers
As a lawyer, you’re no stranger to the deluge of emails that flood your inbox daily. But with the right strategies and tools, you can transform your email management into a...
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9 min read    |     Email Management
Gmail Filters 101: Your Definitive Guide To Gmail Filters
Gmail filters 101: Everything you’ve always wanted to know about creating and using Gmail filters to manage emails...
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7 min read    |     Email Management
Organize and Manage Emails in Google Groups
Google Groups offers a collaborative space for people with similar interests to have discussions.  But it can be a challenging task to manage Google Groups – especially...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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