Use case
Manage Shared Inboxes
Manage Google Groups
For Teams
Client Services
Support Teams
Finance Teams
Operations Management
IT Admins
Remote Teams
Features
Email Delegation
Email Tags
Email Notes
Collision Alerts
Email Templates
Automations
Analytics
SLA and Business Hours
Customer Satisfaction Surveys
All Features
Customers
Pricing
Resources
Blogs
E-books
Case Studies
All Resources
Request a Demo
Created with Sketch.
Created with Sketch.
Want us to send you awesome content?
Subscribe
Blog
Blog
Product
Features
Email Delegation
Email Tags
Email Notes
Collision Alerts
Email Templates
Automations
Analytics
SLA and Business Hours
Customer Satisfaction Surveys
All Features
Use Cases
Manage Shared Inboxes
Make shared inboxes work for teams
Manage Google Groups
Make shared inboxes work for teams
For Teams
Client Services
Do great customer support, right from Gmail
Support Teams
Do great customer support, right from Gmail
Finance Teams
Simplify email collaboration for Finance teams
Operations Teams
Power up your operations
with shared inboxes
IT Admins
Make your IT help desk
simpler and faster
Remote Teams
Make your IT help desk
simpler and faster
Industries
Logistics
Real Estate
Travel
Manufacturing
Education
Non-profits
Information Technology
Financial Services
Customers
Pricing
Resources
Blogs
Mistakes to avoid while purchasing customer service software
How will CX evolve in 2021? Hear what these Customer Experience leaders have to say
How to Create Unforgettable Customer Service Moments
Popular customer support channels and how to optimize them
A detailed guide to customer satisfaction surveys
Read Blog
Case Studies
Logistics
Flexport resolves customer emails twice as fast
Travel
Vacasa handles support emails 80% faster
Education
Boise State University overcomes critical email challenges
Healthcare
New Hope Fertility Center provides 2X faster customer service
All Case Studies
E-books
Guide to shared inboxes
Gmail as a help desk
Productivity handbook for G Suite users
The state of email report 2019
Free Tools
Email productivity calculator
Email revenue calculator
All Resources
Subscribe
Get a Demo
All
Collaboration
Company News
Customer Experience
Customer Service
Email
G Suite
Logistics
Product Updates
Productivity
Remote Work
Shared Inbox
Our thoughts on customer service, team collaboration, and productivity
Categories
Collaboration
23 posts
18 min read | Email
27 Google Chrome extensions for managing emails
Gmail is an amazingly powerful email service on its own, but if you could make it faster and better, wouldn’t you? I know I would. It’s...
3 min read | Company News
Say hello to the new Hiver
Today we’re officially launching our new logo and a refreshed, all-new Hiver. This isn’t just a cosmetic rebrand, it communicates who we are and what we want to become. Also,...
3 min read | Shared Inbox
Reasons why Hiver is the best Help Scout alternative
Why would you want to complicate something as simple as managing Gmail? If you think about it, help desk tickets are nothing but emails....
Everything you need to know about shared inboxes
Download
7 min read | Collaboration
Six tools to simplify your team’s internal communication
Gone are the times when you could sit in an empty room and indulge in deep work. Most jobs these days require you to collaborate with the...
6 min read | Remote Work
Short guide: Delivering great customer service during a pandemic
A family recently got stuck in the Dominican Republic as all commercial flights were canceled in the wake of the COVID-19. They called...
4 min read | Customer Service
Why your support team deserves better than Google’s Collaborative Inbox
Are you managing your customer support emails with Google Group’s Collaborative Inbox? Be ready to spend time finding needles in a...
3 min read | Remote Work
How Hiver uses Hiver for remote work
COVID-19 threw a spanner in the works for the support team at Hiver and most of the world alike. With social isolation becoming the need of the hour, we transitioned into a remote...
4 min read | Collaboration
3 lessons team leaders can learn from bees
Apart from being hard workers, bees are known for their excellent team work. So, what can team leaders learn from bees about building great teams?
Categories
All
Collaboration
Company News
Customer Experience
Customer Service
Email
G Suite
Logistics
Product Updates
Productivity
Remote Work
Shared Inbox
Featured resources
[Research] Customer support in the eyes of consumers in 2020
Managing shared inboxes: Old-school vs The Hiver Way
[Quiz] How much time are you wasting on emails
[Ebook] How to get Gmail to work as a help desk
[Ebook] Productivity handbook for G Suite users
View all resources
Popular resources
How to organize your Gmail inbox in 15 minutes: Seventeen secrets
Google Collaborative Inbox: 5 reasons you should not use it
Write awesome customer service emails: Rules and templates
Gmail Labels: everything you need to know
Everything you need to know about Shared Inbox
1
2
3
Subscribe
Loved by G Suite customers
across 30+ countries
Get in touch with us