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Collaboration
32 posts
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14 min read    |     Collaboration & Productivity
The Comprehensive Guide to Remote Work – Tools and Strategies
The future of work has been, for many years, touted to be remote. And now, in the wake of the Covid19 situation, we’ve all been...
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15 min read    |     Customer Service
Freshdesk vs Zendesk: What to Choose in 2023 (Comparison)
Let’s say you’ve been tasked with finding the right helpdesk solution for your business. Two choices that keep...
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9 min read    |     Collaboration & Productivity
Google Collaborative Inbox: Pros + Cons + Best Alternative
When you want to distribute and share responsibility among team members, the Google Collaborative Inbox does a shoddy job. Learn...
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9 min read    |     Collaboration & Productivity
10 Best Team Email Management Software [2023]
Hiver’s latest study found that 77% of customers prefer email over other support channels to contact a business.  Which is why it’s not surprising to see companies make...
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10 min read    |     Customer Service
Using Google Groups for Customer Support: Tips and Tools
The Google Groups tool is meant to make it easy for people with a Google account to work more efficiently in groups. With the...
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13 min read    |     Customer Experience
Gmelius vs DragApp: What to Choose in 2023 (Comparison)
Gmail is amazing. Because it’s free and easy to use, it makes sense for teams in companies to use Gmail for collaboration....
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8 min read    |     Customer Experience
Aligning EX With CX: How It Can Fuel Business Growth
Learn how aligning EX with CX will accelerate business growth, improve customer experience and achieve greater business...
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9 min read    |     Collaboration & Productivity
14 hacks to help you become a Google Drive expert
Let’s face it: Google Drive is one of the best online storage services available. It is feature-rich, flexible, and...
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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