Our thoughts on customer service, team collaboration and productivity

Be honest, do you regularly spend time trying to locate emails in your Gmail inbox? Don’t worry, we have all been there. Inbox management skill requires learning and mastering....

The most effective way to train customer service teams – fun and powerful games that make hard-to-grasp concepts a breeze.

When you want to distribute and share responsibility among team members, the Google Collaborative Inbox does a shoddy job. Learn...

The Google Groups tool is meant to make it easy for people with a Google account to work more efficiently in groups. With the...

Learn how aligning EX with CX will accelerate business growth, improve customer experience and achieve greater business...

Discover 6 best practices for internal communication for your customer service teams and their top three benefits.

Here are ways to deliver great support during tough situations, and keeping the business running without disruptions even with a...

Let’s face it: Google Drive is one of the best online storage services available. It is feature-rich, flexible, and...