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Hiver

Our thoughts on customer service, team collaboration, and productivity

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Collaboration
23 posts
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18 min read    |     Email
27 Google Chrome extensions for managing emails
Gmail is an amazingly powerful email service on its own, but if you could make it faster and better, wouldn’t you? I know I would. It’s...
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3 min read    |     Company News
Say hello to the new Hiver
Today we’re officially launching our new logo and a refreshed, all-new Hiver. This isn’t just a cosmetic rebrand, it communicates who we are and what we want to become. Also,...
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3 min read    |     Shared Inbox
Reasons why Hiver is the best Help Scout alternative
Why would you want to complicate something as simple as managing Gmail? If you think about it, help desk tickets are nothing but emails....
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7 min read    |     Collaboration
Six tools to simplify your team’s internal communication
Gone are the times when you could sit in an empty room and indulge in deep work. Most jobs these days require you to collaborate with the...
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7 min read    |     Remote Work
Short guide: Delivering great customer service during a pandemic
A family recently got stuck in the Dominican Republic as all commercial flights were canceled in the wake of the COVID-19. They called...
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5 min read    |     Customer Service
Why your support team deserves better than Google’s Collaborative Inbox
Email plays a crucial role in customer support. A staggering 72% of adults prefer to interact with brands and retailers through email,...
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3 min read    |     Remote Work
How Hiver uses Hiver for remote work
COVID-19 threw a spanner in the works for the support team at Hiver and most of the world alike. With social isolation becoming the need of the hour, we transitioned into a remote...
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4 min read    |     Collaboration
3 lessons team leaders can learn from bees
Apart from being hard workers, bees are known for their excellent team work. So, what can team leaders learn from bees about building great teams?
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[Research] Customer support in the eyes of consumers in 2020
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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How to organize your Gmail inbox in 15 minutes: Seventeen secrets
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Google Collaborative Inbox: 5 reasons you should not use it
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Write awesome customer service emails: Rules and templates
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Gmail Labels: everything you need to know
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Everything you need to know about Shared Inbox
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