Our thoughts on customer service, team collaboration and productivity

The future of work has been, for many years, touted to be remote. And now, in the wake of the Covid19 situation, we’ve all been...

Today we’re officially launching our new logo and a refreshed, all-new Hiver. This isn’t just a cosmetic rebrand, it communicates who we are and what we want to become. Also,...

The most effective way to train customer service teams – fun and powerful games that make hard-to-grasp concepts a breeze.

Gone are the times when you could sit in an empty room and indulge in deep work. Most jobs these days require you to collaborate...

COVID-19 threw a spanner in the works for the support team at Hiver and most of the world alike. With social isolation becoming the need of the hour, we transitioned into a remote...

Be honest, do you regularly spend time trying to locate emails in your Gmail inbox? Don’t worry, we have all been there. Inbox management skill requires learning and mastering....

Do you have a few frighteningly long and convoluted email threads weighing down your inbox right now? Teammates that haven’t heard about shared inbox? Meandering threads...

Hiver is the Best Help Scout alternative that lets you deliver stellar customer service right from Gmail