Our thoughts on customer service, team collaboration and productivity

The definitive list of dos and don’ts on Slack.

Gone are the times when you could sit in an empty room and indulge in deep work. Most jobs these days require you to collaborate with the...

2004: An email odyssey April 1, 2004 — If you had to pick one date to mark a watershed moment in the history of email, this would...

Do you have a few frighteningly long and convoluted email threads weighing down your inbox right now? Teammates that haven’t heard about shared inbox? Meandering threads...

As a young SaaS company based out of India, our response to COVID-19 in the last one month changed from wait-and-watch to overnight...

‘If you want to get something done, do it yourself’ is one of the biggest lies they’ve told you. If you run a business, doing...

Today we’re officially launching our new logo and a refreshed, all-new Hiver. This isn’t just a cosmetic rebrand, it communicates who we are and what we want to become. Also,...

The most effective way to train customer service teams – fun and powerful games that make hard-to-grasp concepts a breeze.