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Our thoughts on customer service, team collaboration and productivity

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Customer Experience
166 posts
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3 min read    |     Customer Experience
CX Spotlight: In Conversation with Tony Johnson
We caught up with Customer Experience coach and keynote speaker Tony Johnson to learn more about his journey, ideologies, and...
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16 min read    |     Customer Experience
How to Improve Your Customer Experience Strategy
Delighting customers takes more than gift coupons and discounts. You must truly empathize with them – make them feel that...
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3 min read    |     Customer Experience
CX Spotlight: In Conversation with Dan Gingiss
We caught up with Customer Experience coach and keynote speaker Dan Gingiss to learn more about his CX journey, ideologies, and inspirations.
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4 min read    |     Customer Experience
CX Spotlight: In Conversation with Nate Brown
We met up with Customer Experience thought leader Nate Brown to learn about his CX journey, his CX ideologies, inspirations, and more.
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9 min read    |     Customer Experience
17 Customer Experience Leaders on How COVID-19 Changed CX
We asked 17 Customer Experience leaders how COVID-19 has changed Customer Experience. Here’s what they had to say!
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7 min read    |     Collaboration & Productivity
Manage an Internal Helpdesk? Here’s All You Need to Know
Happy employees are productive employees. It’s not a supposition—it’s a fact backed by a full-fledged study: the 700-person...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

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Brennan Hicks
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

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Luke Thompson
Co-owner, Visiting Angels - Wisconsin
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

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Scott Gellatly
General Manager, itGenius
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