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Our thoughts on customer service, team collaboration and productivity

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Customer Experience
178 posts
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6 min read    |     Customer Experience
How to Create Resource Centres for Customer Success?
Resource centers are one of the best ways to provide customers access to the information and resources they need to succeed.
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10 min read    |     Customer Experience
What Is Customer Happiness? 10 Practical Ways to Keep Customers Happy
Here are 10 effective strategies for driving customer happiness and reducing customer effort in support interactions.
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6 min read    |     Customer Experience
Complete Guide to Customer Relations: Importance, Types, and Strategies
Focus on building strong customer relations to ensure you’re meeting the needs of all your customers – past, present, and...
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7 min read    |     Customer Experience
How to navigate customer service during the holiday season
Discover how you can empower your customer service team to deliver stellar support during this holiday season.
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8 min read    |     Customer Experience
How to Use Video Marketing to Support Customer Service
Learn how you can leverage videos to deliver excellent support and make the customer experience memorable!
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5 min read    |     Customer Experience
The Value of Black Friday: Building Customer Relationships to Grow your Business
Learn about the significance of Black Friday loyalty programs in helping build and grow customer relationships.
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6 min read    |     Customer Experience
Social Media Data Mining to Improve Customer Experience
In this article, we’ll take a look at the strategies you can implement to improve your customer experience through social...
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8 min read    |     Customer Experience
5 Strategies to Capture and Use the Voice of the Customer
Read on to learn more about what the Voice of Customer (VoC) is and how you can capture and understand it to make better...
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

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Brennan Hicks
People Operations Project Manager, Clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

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Luke Thompson
Co-owner, Visiting Angels - Wisconsin
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

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Scott Gellatly
General Manager, itGenius
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