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Our thoughts on customer service, team collaboration and productivity

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Customer Experience
166 posts
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8 min read    |     Customer Experience
5 Priorities for an Amazing Customer Experience in 2024
Create unforgettable experiences for your customers in 2023 by prioritizing our top five tips to achieve an amazing customer...
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9 min read    |     Customer Experience
How to stop chatbots from upsetting your customers?
Remember Tay? If you were actively tweeting in 2016, you would have probably heard about Microsoft’s experimental...
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6 min read    |     Customer Experience
Customer-Driven Innovation Done Right By 5 Iconic Brands
We take a look at 5 successful brands that paid heed to customer feedback and more importantly, acted on it.
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6 min read    |     Customer Experience
Decoding Customer Psychology: Lessons Learned from Top Brands
We get down to the basics of how applying the principles of customer psychology can improve the quality of customer interactions....
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6 min read    |     Customer Experience
Reactive to Proactive: How to Shift Your Support Strategy
Discover 5 ways to switch from reactive customer support to proactive customer support and turn your customers into advocates for...
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7 min read    |     Customer Experience
5 Ways to Leverage WhatsApp Business for Customer Service
Read on to find out how you can increase and sustain your customer support quality with WhatsApp Business chat support.
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10 min read    |     Customer Experience
Product-Centric, Customer-Centric, Relationship-Centric. What Should Brands Focus On in 2024?
Discover how you can drive business growth by fostering truly emotional connections and building long-term customer...
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8 min read    |     Customer Experience
Customer Pain Points: How to Identify and Solve them?
Discover the types of customer pain points and learn practical tips on how your business can overcome them.
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

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Scott Gellatly
General Manager, itGenius
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