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  • Assign, track, & collaborate on emails across teams
  • Run a multi-channel help desk within your inbox
  • Track support analytics and build custom reports
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Customer Experience
212 posts
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10 min read    |     Customer Experience
Top 10 Help Desk Software for Startups in 2024
Setting up a business is like hopping onto a roller coaster. It’s thrilling, exciting, and yet very challenging.  Whatever startup you choose to build, you’ll...
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11 min read    |     Customer Experience
Zendesk vs Freshdesk vs Zoho Desk: Which one to pick?
Picture this: It’s a busy Monday morning, and you log in to your work email only to find it overflowing with customer queries....
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11 min read    |     Customer Experience
Front vs Zendesk : A Detailed Comparison Guide
See how Hiver fares against popular customer support tools like Front and Zendesk against different aspects.
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3 min read    |     Customer Experience
Three Reasons To Move Away From Your Helpdesk
Traditional helpdesks can complicate things for your support team. Here are 3 reasons why you need to stop using them.
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10 min read    |     Customer Experience
11 Customer Retention Strategies you shouldn’t overlook in 2024
In the immersive realm of the ‘experience economy’, businesses don’t just sell products or services – they craft...
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14 min read    |     Customer Experience
Top 10 Helpdesk Ticketing Systems for Your Business [2024]
Let’s say a customer contacts your support team regarding a technical issue. The support rep handling the query loops in...
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11 min read    |     Collaboration & Productivity
11 Best Team Email Management Software [2024]
Hiver’s latest study found that 77% of customers prefer email over other support channels to contact a business.  Which is why it’s not surprising to see companies make...
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11 min read    |     Customer Experience
Top 10 Kayako Alternatives in 2024
If you’re in customer support, you might be familiar with Kayako. It’s a customer service platform that helps businesses centralize various support channels, like email and...
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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