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Our thoughts on customer service, team collaboration and productivity

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Customer Experience
228 posts
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12 min read    |     Customer Experience
Customer Service Ticket 101: Understanding Types, Priority Levels, Categories and more
Think of customer service tickets as more than just digital sticky notes. They’re pathways to understanding, communicating,...
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7 min read    |     Customer Experience
How to Master Customer Support Using Slack?
The way teams communicate and collaborate has been changing over the years. Most of it is down to technology.  If you take the last 10 years, for instance, one piece of tech...
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9 min read    |     Collaboration & Productivity
A Guide to Implementing a Ticket Tracking Software for Your Business
When you’re managing hundreds or thousands of customer issues daily, you need a streamlined approach in place. It’s...
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7 min read    |     Collaboration & Productivity
How to Integrate WhatsApp with Gmail?
It’s 2024, and we can’t imagine a world without WhatsApp. Right?  With 2.78 billion users (a number that’s still growing rapidly),it’s just not another app...
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11 min read    |     Collaboration & Productivity
63 Live Chat Templates for Customer Support
Live chat is quickly becoming an indispensable tool for businesses aiming to offer top-notch customer service in today’s digital landscape. However, striking the right...
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10 min read    |     Customer Experience
How to Implement a Global Accounts Receivable Helpdesk Process for Your Business
Explore our 10 step guide to seamlessly implementing an accounts receivable helpdesk for your business.
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6 min read    |     Customer Experience
How to Create a Customer-Facing Wiki in 7 Steps
The effectiveness of your customer service is the difference between customers flocking to your brand or fleeing toward the...
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6 min read    |     Customer Experience
Ways to Transform Your Customer Support from a Cost Center to Profit Center
Customer support can make money for your business. I heard this on a podcast, and I couldn’t agree more.  Regrettably,...
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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