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- No need to toggle between multiple applications
- No complexities of a ticketing system
- Never miss a customer query
- Respond to customers faster
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7-day free trial | No credit card required
Thanks for your interest in Hiver! Please help us with the following details for a personalised demo.
With Hiver, every email that is arriving into your shared inbox can be assigned to a team member in just two clicks. No more forwards and CCs.
Assign emails in 2 clicksWhat we instantly liked about Hiver was the ability to assign emails in our shared inbox.
Create SLA rules to ensure your team never drops the ball on an email. With Analytics, you get deep insights into key performance metrics.
SLA alerts for prompt responsesWith Hiver, I can track my team's resolution time. We never miss our SLA of 24 hours.
Automate emails to be assigned based on conditions, or in a round-robin manner. Set up rules to handle emails that need to be worked on priority.
Assign emails automaticallyRecurring invoices are automatically assigned to someone, eliminating a lot of manual work!
Hiver on top of your inbox | Standalone Gmail or Outlook | |
---|---|---|
Email task assignment | Manual and automated | Limited and manual |
Change email status | Full access | |
Email task visibility | Customized views | |
Internal discussions | ||
Preventing duplicate replies | ||
Advanced reporting and dashboards | ||
Customer satisfaction surveys | ||
SLA & *Business hours | ||
Automation and *AI for inbox |
*Coming soon for Hiver for Outlook
Create and save responses as email templates and share them with your team to deliver faster and consistent responses.
READ MORELeave detailed notes for team members to handoff queries effectively, without having to forward emails.
READ MOREManagers and supervisors can follow email threads of interest to get notified of progress made on queries and escalations.
READ MORETurn lengthy emails into brief notes, boosting agent handoffs and quick issue resolution.
READ MOREResolve internal and external queries by easily collaborating with teams across your organization.
READ MORECreate a combination of filters to bucket email conversations and save them for quick access.
READ MORECategorize business communication based on type or priority using Email Tags, for faster access.
READ MORESelectively share emails with cross functional teams through private and public permalinks.
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I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster.
Jędrzej Dąbrowski
Junior Product Manager at TravelistOur clients choose us over competitors due to our speed and quality of communication. We couldn’t have achieved this without Hiver.
Fin Brown
Project Manager, Get It MadeHiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.
Christian Sibayan
Manager - Field Operations and Systems, Oxford Business GroupI get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster.
David Pinto
Business Development, Kiwi.comHiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!
Luke Thompson
Co-owner, Visiting Angels - WisconsinWith Hiver, we no longer miss emails. I also have much better visibility into where an issue is on the resolution path.
Nathan Strang
Ocean Freight Operations Manager, FlexportA shared inbox is a centralized inbox that is typically used when multiple users need to access and work on the same set of emails. For example, teams like customer support, or account management would use a shared inbox as people outside the company typically reach out to them with questions. Shared inboxes usually have a generic email address - such as info@, support@, help@, accounts@, or careers@.
A shared inbox in Gmail is a common email ID such as info@ or support@ that all your team members can access to handle emails in a collaborative way. This is especially useful in customer-facing departments such as support and sales.
A shared inbox keeps team emails organized, visible, and actionable. Instead of forwarding or CC’ing emails, teams can collaborate in one place, assign conversations, and track progress—making sure nothing slips through the cracks.
It’s especially useful for support, sales, and finance teams, where multiple people need access to the same emails. With a shared mailbox in Outlook or a shared inbox in Gmail, teams can ensure faster responses, improve accountability, and reduce clutter in personal inboxes. Solutions like Hiver take it a step further by adding automation, assignment tracking, and team-wide collaboration tools.
Different teams can set up shared inboxes to manage email communication efficiently. For example, a support team can use a support@ mailbox, while the finance team can manage invoices through an invoices@ mailbox.
Shared inboxes can be created using Google Groups, Google Collaborative Inbox, or a solution like Hiver, which makes managing emails easier and more collaborative. A shared inbox helps teams streamline responses—for instance, all customer support emails sent to support@ can be viewed in one place, assigned to specific agents, and tracked with statuses like open, pending, or closed.
For Outlook users, a shared mailbox in Outlook allows multiple team members to access and respond to emails from a common inbox. It can be set up by an admin through Microsoft 365, and once added, it appears alongside personal inboxes, ensuring smooth team collaboration.
The best way to organize your email is by using labels and folders. This ensures that incoming messages are bucketed based on subject, sender, or priority. Gmail and Outlook lets you do this quite effectively. If you're managing a shared inbox and want to route emails to specific folders, then check out Hiver. It offers automations and tags that let you organize incoming emails based on specific criteria.
Typically, the head of the department adds all team members to the shared inbox. This makes it easy for anyone across the team to pick up incoming emails and respond in a timely manner. And sometimes, temporary access is given to employees from other departments - in scenarios where there's a need to collaborate outside the team.
Here are the complete steps:
- Ask your admin for access.
- Open Outlook and go to File > Account Settings.
- Select your email account and click Change.
- Click More Settings > Advanced > Add.
- Enter the shared inbox email ID and click OK.
- Click Next > Finish, then restart Outlook.
There are several effective shared inbox tools like Hiver, Front, HelpScout and Freshdesk. Hiver, in particular, is known for its ease of setup as it works on top of your inbox.
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.