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  • Assign, track, & collaborate on emails across teams
  • Run a multi-channel help desk within your inbox
  • Track support analytics and build custom reports
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Meet Hiver, the simplest
shared inbox solution

Simplify how you manage shared inboxes like support@ and info@. Create ownership for every email, collaborate faster internally, and keep teams productive with Hiver.

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10,000+ teams use Hiver drive email visibility in their shared inboxes

Experience the ease and speed of Hiver

Shared inbox software walkthroughShared inbox software walkthrough
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Manage shared inboxes across the organization

Resolve emails faster with better team collaboration

Help team members collaborate on email replies in real-time with Shared Drafts. Prevent duplicate responses with Collision Alerts.

Collaborate on responses
Team CollaborationTeam Collaboration

We use Hiver's shared drafts in our fulfillment process, which reduce the time taken and errors.

Joshua Fialkoff
Joshua FialkoffCOO at Specialty Box & Packaging Co.

Boost team performance and email responsiveness

Create SLA rules to ensure your team never drops the ball on an email. With Analytics, you get deep insights into key performance metrics.

SLA alerts for prompt responses
SLA ManagementSLA Management

With Hiver, I can track my team's resolution time. We never miss our SLA of 24 hours.

David Pinto
David PintoBusiness Development, Kiwi.com

Automate your way to productivity

Automate emails to be assigned based on conditions, or in a round-robin manner. Set up rules to handle emails that need to be worked on priority.

Assign emails automatically
Auto-assign EmailsAuto-assign Emails

Recurring invoices are automatically assigned to someone, eliminating a lot of manual work!

Bartek Marczak
Bartek MarczakOperations Manager, BNI Alberta South



Gmail or Outlook are not built for team collaboration.
Drive email visibility and delegate tasks with Hiver

Hiver on top
of your inbox
Standalone
Gmail or Outlook
Email task assignmentManual and automatedLimited and manual
Change email statusFull access
Email task visibilityCustomized views
Internal discussions
Preventing duplicate replies
Advanced reporting and dashboards
Customer satisfaction surveys
SLA & *Business hours
Automation and *AI for inbox

*Coming soon for Hiver for Outlook

Here’s what your inbox superpowers will look like

Enabling businesses to do more

  • Jędrzej Dąbrowski

    I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster.

    Jędrzej Dąbrowski

    Junior Product Manager at Travelist
  • Fin Brown

    Our clients choose us over competitors due to our speed and quality of communication. We couldn’t have achieved this without Hiver.

    Fin Brown

    Project Manager, Get It Made
  • Christian Sibayan

    Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.

    Christian Sibayan

    Manager - Field Operations and Systems, Oxford Business Group
  • David Pinto

    I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster.

    David Pinto

    Business Development, Kiwi.com
  • Luke Thompson

    Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!

    Luke Thompson

    Co-owner, Visiting Angels - Wisconsin
  • Luke Thompson

    With Hiver, we no longer miss emails. I also have much better visibility into where an issue is on the resolution path.

    Nathan Strang

    Ocean Freight Operations Manager, Flexport

FAQs

What is a shared inbox?

A shared inbox is a centralized inbox that is typically used when multiple users need to access and work on the same set of emails. For example, teams like customer support, or account management would use a shared inbox as people outside the company typically reach out to them with questions. Shared inboxes usually have a generic email address - such as info@, support@, help@, accounts@, or careers@.

Why use a shared inbox?

Hiver being an email management software for customer service has collaboration features such as shared drafts, internal notes, and @mentions that foster teamwork and transparency, ensuring every team member can collaborate on customer emails without leaving their inbox.

How to use a shared inbox in your organization?

Different teams can setup shared inboxes for managing email communication. For instance, support team can have a support@ mailbox, finance team can have a invoices@ mailbox, and likewise. Shared inboxes can be setup using Google Groups, Google Collaborative Inbox or a solution like Hiver. Shared inboxes are great for delivering on-time customer service. Like the support@ email address helps bring all your incoming customer support emails in one place. These emails can then be assigned to specific customer support agents. Agents who are a part of this support shared mailbox can respond to the customer emails. Depending on where the query lies along its resolution path, agents can add a status such as open/pending/closed to the email.

What is the best way to organize your email?

The best way to organize your email is by using filters, labels, and folders to categorize messages based on subject, sender, or priority. Hiver offers tags, labels, notes, and @mentions to streamline collaboration and improve team response times.

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