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  • Assign, track, & collaborate on emails across teams
  • Run a multi-channel help desk within your inbox
  • Track support analytics and build custom reports
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A shared inbox that keeps teams and emails in sync

Try out a shared inbox for Gmail & Outlook that cuts through the noise—empowering teams to communicate clearly, respond swiftly, and delight customers every step of the way.

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10,000+ teams power their shared inboxes with Hiver

An efficient way to manage emails across your team - in both Gmail and Outlook

Shared inbox software walkthroughShared inbox software walkthrough
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Collaboration, clarity, and control—all in one inbox

Resolve emails faster with better team collaboration

Help team members collaborate on email replies in real-time with Shared Drafts. Prevent duplicate responses with Collision Alerts.

Collaborate on responses
Team CollaborationTeam Collaboration

We use Hiver's shared drafts in our fulfillment process, which reduce the time taken and errors.

Joshua Fialkoff
Joshua FialkoffCOO at Specialty Box & Packaging Co.

Boost team performance and email responsiveness

Create SLA rules to ensure your team never drops the ball on an email. With Analytics, you get deep insights into key performance metrics.

SLA alerts for prompt responses
SLA ManagementSLA Management

With Hiver, I can track my team's resolution time. We never miss our SLA of 24 hours.

David Pinto
David PintoBusiness Development, Kiwi.com

Automate your way to productivity

Automate emails to be assigned based on conditions, or in a round-robin manner. Set up rules to handle emails that need to be worked on priority.

Assign emails automatically
Auto-assign EmailsAuto-assign Emails

Recurring invoices are automatically assigned to someone, eliminating a lot of manual work!

Bartek Marczak
Bartek MarczakOperations Manager, BNI Alberta South



Gmail and Outlook are not built for collaboration. Hiver makes teamwork visible.

Hiver on top
of your inbox
Standalone
Gmail or Outlook
Email task assignmentManual and automatedLimited and manual
Change email statusFull access
Email task visibilityCustomized views
Internal discussions
Preventing duplicate replies
Advanced reporting and dashboards
Customer satisfaction surveys
SLA & *Business hours
Automation and *AI for inbox

*Coming soon for Hiver for Outlook

A shared inbox that scales with your team

Proof that Hiver’s shared inbox drives real results

  • Jędrzej Dąbrowski

    I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster.

    Jędrzej Dąbrowski

    Junior Product Manager at Travelist
  • Fin Brown

    Our clients choose us over competitors due to our speed and quality of communication. We couldn’t have achieved this without Hiver.

    Fin Brown

    Project Manager, Get It Made
  • Christian Sibayan

    Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.

    Christian Sibayan

    Manager - Field Operations and Systems, Oxford Business Group
  • David Pinto

    I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster.

    David Pinto

    Business Development, Kiwi.com
  • Luke Thompson

    Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!

    Luke Thompson

    Co-owner, Visiting Angels - Wisconsin
  • Luke Thompson

    With Hiver, we no longer miss emails. I also have much better visibility into where an issue is on the resolution path.

    Nathan Strang

    Ocean Freight Operations Manager, Flexport

FAQs

What is a shared inbox?

A shared inbox is a centralized inbox that is typically used when multiple users need to access and work on the same set of emails. For example, teams like customer support, or account management would use a shared inbox as people outside the company typically reach out to them with questions. Shared inboxes usually have a generic email address - such as info@, support@, help@, accounts@, or careers@.

What is a shared inbox in Gmail?

A shared inbox in Gmail is a common email ID such as info@ or support@ that all your team members can access to handle emails in a collaborative way. This is especially useful in customer-facing departments such as support and sales.

Why use a shared inbox?

A shared inbox keeps team emails organized, visible, and actionable. Instead of forwarding or CC’ing emails, teams can collaborate in one place, assign conversations, and track progress—making sure nothing slips through the cracks.

It’s especially useful for support, sales, and finance teams, where multiple people need access to the same emails. With a shared mailbox in Outlook or a shared inbox in Gmail, teams can ensure faster responses, improve accountability, and reduce clutter in personal inboxes. Solutions like Hiver take it a step further by adding automation, assignment tracking, and team-wide collaboration tools.

How to use a shared inbox in your organization?

Different teams can set up shared inboxes to manage email communication efficiently. For example, a support team can use a support@ mailbox, while the finance team can manage invoices through an invoices@ mailbox.

Shared inboxes can be created using Google Groups, Google Collaborative Inbox, or a solution like Hiver, which makes managing emails easier and more collaborative. A shared inbox helps teams streamline responses—for instance, all customer support emails sent to support@ can be viewed in one place, assigned to specific agents, and tracked with statuses like open, pending, or closed.

For Outlook users, a shared mailbox in Outlook allows multiple team members to access and respond to emails from a common inbox. It can be set up by an admin through Microsoft 365, and once added, it appears alongside personal inboxes, ensuring smooth team collaboration.

What is the best way to organize your email?

The best way to organize your email is by using labels and folders. This ensures that incoming messages are bucketed based on subject, sender, or priority. Gmail and Outlook lets you do this quite effectively. If you're managing a shared inbox and want to route emails to specific folders, then check out Hiver. It offers automations and tags that let you organize incoming emails based on specific criteria.

Who has access to a shared inbox?

Typically, the head of the department adds all team members to the shared inbox. This makes it easy for anyone across the team to pick up incoming emails and respond in a timely manner. And sometimes, temporary access is given to employees from other departments - in scenarios where there's a need to collaborate outside the team.

How do I add a shared inbox in Outlook?

Here are the complete steps:
- Ask your admin for access.
- Open Outlook and go to File > Account Settings.
- Select your email account and click Change.
- Click More Settings > Advanced > Add.
- Enter the shared inbox email ID and click OK.
- Click Next > Finish, then restart Outlook.

What are some top shared inbox software?

There are several effective shared inbox tools like Hiver, Front, HelpScout and Freshdesk. Hiver, in particular, is known for its ease of setup as it works on top of your inbox.