Great customer support teams are data-driven

Track all your key metrics from the Analytics Dashboard. Use Hiver’s actionable
insights to identify areas of improvement, and fix them.

You can only improve what you can measure

Delight your customers with that first response

Don’t make your customers wait for the first reply. Monitor how long your team is taking to send out the first message. Get that first impression right.

Coach the ones who need it

Your team is only as good as the slowest person on it. Identify weak spots in your support team. Apply coaching resources at the right places.

In-built intelligence to make your team more efficient

Hiver helps you identify the most persistent support queries or the ones that take the most time to resolve. Based on this intelligence, you can train your team on how to handle them effectively.

Know when everyone needs to be on deck

Monitor how the number of support queries changes through hours or days. Identify the busiest times. Make sure you’re equipped with the right number of reps when the volume rises.

More Features

Email Delegation

Delegate emails to your team right from Gmail

Explore Email Delegation

Held desk SLA

Set clear expectations and never drop the ball on an email

Explore SLA

Loved by G Suite customers across 30+ countries

CASE STUDY

Vacasa handles support tickets
80% faster with Hiver

Great software without changing systems.

We have a lot of emails coming in daily that would otherwise hit each team members personal inbox. We've speed up our time of response and cleanliness of our personal inboxes with Hiver.