Don’t make your customers wait for the first reply. Monitor how long your team is taking to send out the first message. Get that first impression right.
Your team is only as good as the slowest person on it. Identify weak spots in your support team. Apply coaching resources at the right places.
Hiver helps you identify the most persistent support queries or the ones that take the most time to resolve. Based on this intelligence, you can train your team on how to handle them effectively.
Monitor how the number of support queries changes through hours or days. Identify the busiest times. Make sure you’re equipped with the right number of reps when the volume rises.
We have a lot of emails coming in daily that would otherwise hit each team members personal inbox. We've speed up our time of response and cleanliness of our personal inboxes with Hiver.