Skip to content
Meet Hiver at
CCW Las Vegas
2026
See how leading teams handle complex support at scale.
- Caesers Forum
- #1615
- June 22-25, 2026
About this event
CCW Las Vegas brings together some of the sharpest minds in customer service and customer experience, and the conversations that happen here tend to be the ones that actually change how teams operate.
This year, Hiver is headed to CCW with a specific point of view: deflection is table stakes.
The harder problem is whether your team has the right tools to manage escalations, coordinate across functions, and deploy AI in a way everyone can actually rely on.
That’s what we’re here to talk about.
You can stop by at Booth #1615.
Meet our team
We surveyed 700+ support leaders globally, and one finding stood out - 9 out of 10 leaders are uncomfortable with AI representing their brand directly in customer-facing interactions.
In this session, we explore where that hesitation comes from, how accountability shifts when AI is involved, and where teams should draw the line between human judgment and automation
Hear from a panel of distinguished CX leaders, who are figuring out how to use AI responsibly in real support operations.
Moderator
Lucas Via
SVP of Customer Success
@Hiver
What you can expect to take away
from this discussion
Learn why support leaders hesitate to trust AI with their brand
Unpack the real concerns behind tone, empathy, decision-making, and brand risk
Get clarity on where AI fits in the customer experience
Understand what AI should handle behind the scenes versus where human judgment still matters most.
Understand accountability when AI is involved
See how ownership shifts when AI influences customer-facing responses and where responsibility truly lies.
Get practical guidance for brand-safe AI adoption
Take away principles to extend AI’s role in support without compromising trust or customer experience.
See Hiver in Action
Drop by for a demo, pick our brains, and spin the wheel on your way out.
Beyond simple tickets
Support gets complicated fast. One ticket touches three teams. A customer's history spans five systems. An AI rule breaks because the customer phrased things differently this time. We built our demo around exactly these scenarios.
Support gets complicated fast
One ticket touches three teams. A customer's history spans five systems. An AI rule breaks because the customer phrased things differently this time. We built our demo around exactly these scenarios.
Built for High-Stakes Support
AI that supports the entire lifecycle, seamless cross-team escalations, a self-improving knowledge base, and complete account context for every conversation.
Spin the Wheel and win something nice!
Try your luck at the Hiver Spin the Wheel Challenge. Walk away with exclusive Hiver swag and prizes.
Well, maybe a two-minute demo. But that's it.
