Our thoughts on customer service, team collaboration and productivity

As a young SaaS company based out of India, our response to COVID-19 in the last month changed from wait-and-watch to overnight...

Here are ways to deliver great support during tough situations, and keeping the business running without disruptions even with a...

COVID-19 threw a spanner in the works for the support team at Hiver and most of the world alike. With social isolation becoming the need of the hour, we transitioned into a remote...

Here’s the story of how we transformed our support team to extend 24×7 customer support to all our customers.

Until recently, remote work has largely been associated with freelancers, digital nomads, and some new-age companies. But this isn’t the case anymore. The COVID-19 pandemic has...

The future of work has been, for many years, touted to be remote. And now, in the wake of the Covid19 situation, we’ve all been...

Here are 11 things that you must keep in mind while managing a remote customer service team.

With the all-new Hiver mobile app, you can now empower your team to provide great customer service even they’re on-the-go....