Our thoughts on customer service, team collaboration and productivity

Until recently, remote work has largely been associated with freelancers, digital nomads, and some new-age companies. But this isn’t the case anymore. The COVID-19 pandemic has...

With the all-new Hiver mobile app, you can now empower your team to provide great customer service even they’re on-the-go.

As a young SaaS company based out of India, our response to COVID-19 in the last month changed from wait-and-watch to overnight transition...

COVID-19 threw a spanner in the works for the support team at Hiver and most of the world alike. With social isolation becoming the need of the hour, we transitioned into a remote...

Here are ways to deliver great support during tough situations, and keeping the business running without disruptions even with a remote...

Here are 11 things that you must keep in mind while managing a remote customer service team.

The future of work has been, for many years, touted to be remote. And now, in the wake of the Covid19 situation, we’ve all been forced to...

Here’s the story of how we transformed our support team to extend 24×7 customer support to all our customers.