Our thoughts on customer service, team collaboration and productivity

Here’s the story of how we transformed our support team to extend 24×7 customer support to all our customers.

As a young SaaS company based out of India, our response to COVID-19 in the last one month changed from wait-and-watch to overnight...

With the all-new Hiver mobile app, you can now empower your team to provide great customer service even they’re on-the-go.

A family recently got stuck in the Dominican Republic as all commercial flights were canceled in the wake of the COVID-19. They called...

Until recently, remote work has largely been associated with freelancers, digital nomads, and some new-age companies. But this isn’t the case anymore. The COVID-19 pandemic has...

COVID-19 threw a spanner in the works for the support team at Hiver and most of the world alike. With social isolation becoming the need of the hour, we transitioned into a remote...

The future of work has been, for many years, touted to be remote. And now, in the wake of the Covid19 situation, we’ve all been forced to...

Here are 11 things that you must keep in mind while managing a remote customer service team.