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Our thoughts on customer service, team collaboration and productivity

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72 posts
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10 min read    |     Collaboration & Productivity
Distribution List vs. Shared Mailbox: What Are the Differences?
Shared inbox is a common account for multiple users to manage emails, while a distribution list sends emails to all recipients....
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18 min read    |     Collaboration & Productivity
The 10 Best Live Chat Widgets for Your Website
The ultimate guide to live chat widgets. Learn their benefits, integration steps, best tools to try and common pitfalls to avoid.
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8 min read    |     Customer Service
Help Scout vs Intercom: A Comprehensive Comparison
Learn about Help Scout vs Intercom for customer support. Compare their features, pricing, and other key aspects.
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12 min read    |     Collaboration & Productivity
Top 7 Internal Ticketing System Software [and their features] in 2024
Adopting an internal ticketing system in 2023 is crucial for streamlining internal workflows, ensuring timely responses, and...
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6 min read    |     Collaboration & Productivity
The definitive guide to Slack etiquette
The definitive list of dos and don’ts on Slack.
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5 min read    |     Google Workspace
8 Add-Ons for Google Docs & Sheets Every Business User Needs
Like many other Google products, Docs and Sheets support the use of add-ons to extend functionality and add new capabilities that...
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5 min read    |     Collaboration & Productivity
10 Gmail Plugins That Will Transform Your Inbox
Everybody wants to make their lives easier, especially when managing an inbox full of emails. Who made it so difficult in the...
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11 min read    |     Collaboration & Productivity
Google Apps and Gmail Limits: What Everyone Needs to Know
Like any other cloud / SAAS offering, Google imposes limits on various functions such as the number or emails you can send every...
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Collaboration & Productivity
Company news
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Customer Service
Email Management
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Shared Inbox
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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