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20 min read    |     Email Management
Gmail Filters 101: Your Definitive Guide To Gmail Filters
Gmail filters 101: Everything you’ve always wanted to know about creating and using Gmail filters to manage emails...
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15 min read    |     Collaboration & Productivity
Everything You Need to Know About Global Help Desks in 2025
A comprehensive guide to setting up global help desks: Explore all about their benefits, challenges, and essential components.
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7 min read    |     Customer Service
Omnichannel Routing: What It Is, How It Works, and Key Benefits
Learn what omnichannel routing is, how it works, and its benefits in delivering seamless customer support. Discover how it...
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6 min read    |     Shared Inbox
5 Work Completion Email Templates You Can Send Your Clients
I’m assuming you’re here because you’ve recently completed a project for your client and are looking to send them an update...
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8 min read    |     Collaboration & Productivity
14 hacks to help you become a Google Drive expert
Let’s face it: Google Drive is one of the best online storage services available. It is feature-rich, flexible, and...
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16 min read    |     Customer Experience
Top 11 Customer Engagement Metrics To Measure
Discover the top customer engagement metrics like website traffic, bounce rate and more. Track these to understand your audience and boost satisfaction.
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8 min read    |     Customer Experience
7 Tips for Making Your Video Knowledge Base User-Friendly
Unlock the full potential of your video knowledge base with user-centric features that go beyond the basics. From closed captions...
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14 min read    |     Customer Service
17 Key Customer Service Skills + Ways to Develop Them
Explore 17 vital customer service skills and learn how to enhance them. Boost your team’s efficiency with our expert tips.
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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