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Our thoughts on customer service, team collaboration and productivity

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email management
101 posts
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11 min read    |     Email Management
10 Ways to Manage Multiple Email Accounts Efficiently
Explore 10 ways to efficiently manage multiple email accounts. These tips help drastically improve productivity, and save time...
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13 min read    |     Customer Experience
12 Best Gmail Add-Ons to Boost Your Productivity
Who doesn’t use Gmail today?! Recent statistics show that Google’s email service, Gmail, has over 1.8 billion users....
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14 min read    |     Customer Experience
15 Best Help Desk Metrics and KPIs to Measure and Track in 2024
Help desk metrics help you measure the effectiveness of your customer support team. Here are 11 must-track metrics for 2023.
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3 min read    |     Shared Inbox
Streamlining Communication: Email Management for Entertainment Industry Professionals
In the fast-paced world of entertainment, effective communication is paramount. Whether you’re managing a production,...
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17 min read    |     Collaboration & Productivity
15 Mail Merge Extensions For Google Chrome
Learn what is mail merge and how you can use it to personalize conversations. Also, check out the 15 best mail merge chrome extensions.
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14 min read    |     Collaboration & Productivity
How to Say Thank You To Your Customers [+14 Free Templates]
Here is how to craft the perfect thank you message for your customers. Find out the benefits, avoid common mistakes, and get free...
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6 min read    |     Shared Inbox
8 Most Frequently Asked Questions About Outlook
Microsoft Outlook is an email application which is primarily used to send and receive emails. It also offers other...
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5 min read    |     Email Management
Email Management for Education: 5 Best Practices
An email management system is software that helps individuals and organizations handle email communication clutter-free. These...
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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