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Our thoughts on customer service, team collaboration and productivity

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email management
86 posts
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4 min read    |     Email Management
Re-envisioning Email: My Ultimate Email 2.0 Wishlist
In this post, we re-envision email as the most intuitive collaboration tool there can be. Here’s our email 2.0 wishlist!
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9 min read    |     Customer Service
13 Employee Onboarding Email Templates for New Hires
Onboarding new hires is more than filling a position; it’s about integrating a new individual into your work environment....
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10 min read    |     Collaboration & Productivity
Distribution List vs. Shared Mailbox: What Are the Differences?
Shared inbox is a common account for multiple users to manage emails, while a distribution list sends emails to all recipients....
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7 min read    |     Collaboration & Productivity
How to Use Group Mailbox for Efficient Team Collaboration
A group mailbox is a shared email account to enable collaborative communication and information sharing among multiple users...
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3 min read    |     Email Management
5 Email practices you should discontinue right now
A quick rundown of the things you are possibly doing wrong with your email management and what to do about it
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11 min read    |     Collaboration & Productivity
Google Apps and Gmail Limits: What Everyone Needs to Know
Like any other cloud / SAAS offering, Google imposes limits on various functions such as the number or emails you can send every...
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Collaboration & Productivity
Company news
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Customer Service
Email Management
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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