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Our thoughts on customer service, team collaboration and productivity

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51 posts
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9 min read    |     Customer Experience
How to Implement a Global Accounts Receivable Helpdesk Process for Your Business
Explore our 10 step guide to seamlessly implementing an accounts receivable helpdesk for your business.
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14 min read    |     Collaboration & Productivity
Top 9 AI Customer Support Software [2023]
Scale your customer support with AI-powered solutions. As customer numbers grow, so do queries, but AI can assist. Imagine AI managing routine tasks and FAQs, allowing your team...
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13 min read    |     Customer Experience
10 Best Gmail Add-Ons to Boost Your Productivity [2023]
Founded in 2004, Gmail today has over 1.8 billion users. Simply put, one out of every five people use Gmail. That’s just...
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8 min read    |     Customer Experience
11 Best Help Desk Metrics to Measure and Track in 2023
Help desk metrics help you measure the effectiveness of your customer support team. Here are 11 must-track metrics for 2023.
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4 min read    |     Collaboration & Productivity
How Hiver helps remote teams stay connected
Until recently, remote work has largely been associated with freelancers, digital nomads, and some new-age companies. But this isn’t the case anymore. The COVID-19 pandemic has...
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3 min read    |     Email Management
Franchise owner: Manage emails, generate more revenue
For Franchise owners, keeping customers happy and building strong business relationships are the only ways to grow fast without...
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5 min read    |     Customer Service
9 Best Customer Referral Email Ideas + Templates
Unlock growth with customer referral emails that create a personal connection, highlight benefits, offer compelling incentives,...
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9 min read    |     Collaboration & Productivity
12 Commandments to Detox Your Inbox in 2019
New Year resolutions are passé. Yes, I said it. Towards the end of the year, your imagination goes into overdrive and you come up with the most inspiring ideas. Ideas that would...
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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