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Our thoughts on customer service, team collaboration and productivity

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email management
86 posts
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9 min read    |     Customer Experience
Front vs Zendesk : A detailed comparison guide
See how Hiver fares against popular customer support tools like Front and Zendesk against different aspects.
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14 min read    |     Customer Service
Top 10 Zendesk Alternatives for 2024
If you’ve researched customer support tools, you would’ve definitely heard of Zendesk. There are many businesses that use Zendesk to offer support via voice, chat, email,...
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12 min read    |     Customer Service
Step-by-Step Guide to Creating Customer Surveys
‘Ughhh, another brand, another customer survey!’ Do your customers feel this way whenever you send them a survey? Yes,...
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5 min read    |     Email Management
How to use the 4D Method for Email Management
The biggest problem with email management is procrastination. We keep deferring emails to a point where we no longer know where to start, and gradually lose control of our...
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3 min read    |     Company news
Say hello to the new Hiver
Today we’re officially launching our new logo and a refreshed, all-new Hiver. This isn’t just a cosmetic rebrand, it communicates who we are and what we want to become. Also,...
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5 min read    |     Customer Service
7 Effective Email Templates for Requesting Customer Testimonials
“Harness the power of testimonials to build trust and credibility. Discover effective email templates for authentic...
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8 min read    |     Customer Service
10 Google Chrome Extensions for creating Email Templates
These 10 Gmail Template Extensions will help you respond to emails faster and drive efficiency.
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6 min read    |     Customer Service
7 Best Renewal Reminder Templates for Faster Payments
In this post, discover renewal reminder email templates that can supercharge your revenue collection efforts. From personalized...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Subscribe
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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